Franco Cuenca

As a data analyst I collects, cleans, and interprets data to find trends and patterns that help organizations make better-informed decisions. My role involves using various tools to analyze data, creating reports and visualizations to present findings to stakeholders, and providing actionable recommendations. Ultimately, My goal is to turn raw data into meaningful insights to improve the business of my client.

• Produced monthly reports using advanced Excel spreadsheet functions.
• Used statistical methods to analyze data and generate useful business reports.
• Improved decision-making processes with accurate data analysis and visualization techniques.
• Utilized data visualization tools to effectively communicate business insights.
• Cold Calling Clients for some information that can be used for the product
• Collaborated with stakeholders to identify business needs and data sources.

Being a chat support agent in a retail department involves providing real-time assistance and guidance to customers through chat platforms such as live chat on websites or messaging apps. Key responsibilities include responding to customer inquiries, providing product information, assisting with order placement and management, resolving issues or complaints, and promoting sales opportunities. Essential skills for this role include strong product knowledge, effective written communication, empathy, patience, multitasking, and proficiency in chat support software and CRM systems. By delivering efficient and personalized support, chat support agents contribute to enhancing customer satisfaction, increasing sales, and fostering positive relationships with customers in the retail sector.

My skills are

• Effective Written Communication: Ability to convey information clearly and professionally through written messages, ensuring customers understand solutions and recommendations.
• Customer Service Skills: Demonstrating empathy, patience, and active listening to understand customers' needs and provide personalized assistance, ensuring a positive customer experience.
• Problem-Solving Abilities: Analyzing customer inquiries or issues and finding appropriate solutions quickly and efficiently, even in challenging or complex situations.
• Multitasking: Managing multiple chat conversations simultaneously while maintaining responsiveness and providing timely assistance to each customer.
• Attention to Detail: Being meticulous in documenting customer interactions, accurately recording information, and following up on unresolved issues or pending requests.

The primary responsibility is to review and evaluate user-generated content to ensure it aligns with the platform's guidelines, policies, and ethical standards. This involves screening various types of content, including text, images, videos, and comments, to identify and remove inappropriate or harmful material such as hate speech, graphic violence, nudity, misinformation, or spam.

My skills are:

• Attention to Detail: Developing a keen eye for detail is crucial for accurately identifying inappropriate or harmful content and making informed moderation decisions.
• Critical Thinking: Enhanced my ability to analyze content objectively, considering factors such as context, cultural nuances, and potential impacts on users.
• Adaptability: Freelancing in content moderation requires flexibility to adapt to changing guidelines, policies, and platform features, as well as to handle various types of content and user inquiries.
• Time Management: Prioritizing tasks and managing workload efficiently are essential skills for meeting moderation targets and responding promptly to user inquiries.
• Resilience: Dealing with potentially disturbing or emotionally taxing content requires resilience and the ability to maintain emotional well-being while performing moderation tasks.
• Ethical Decision-Making: Engaging in content moderation will sharpen your ability to make ethical decisions in accordance with platform guidelines and industry standards.

As a Content Moderator, my primary responsibility is to review and assess user-generated content on digital platforms to ensure it adheres to community guidelines, policies, and legal standards. Key tasks include screening text, images, videos, and other media for inappropriate or harmful content such as hate speech, graphic violence, nudity, or copyright infringement. Content Moderators must exercise judgment and discretion when making decisions about whether to approve, edit, or remove content. They often work within a team environment, collaborating with colleagues and utilizing moderation tools and software to efficiently manage large volumes of content. Additionally, Content Moderators may provide feedback on content policies, contribute to training materials, and assist in resolving user complaints or disputes. Overall, the role requires strong analytical skills, attention to detail, resilience, and a commitment to upholding community safety and standards in online spaces.

My skills are:

• Attention to Detail: Being meticulous in reviewing content to identify violations of community standards or policies.
• Critical Thinking: The ability to analyze content objectively and make informed decisions about its suitability for the platform.
• Strong Communication Skills: Clear and concise communication is vital for providing feedback to users, collaborating with team members, and documenting content decisions.
• Cultural Sensitivity: Understanding cultural nuances and context to appropriately interpret content and apply moderation guidelines across diverse user bases.
• Adaptability: Being able to adapt to changes in policies, guidelines, and platform features to ensure consistent and effective moderation.
• Resilience: Dealing with potentially disturbing or offensive content while maintaining emotional well-being and professionalism.
• Empathy and Compassion: Understanding the impact of content moderation decisions on users and demonstrating empathy when interacting with individuals affected by moderation actions.
• Time Management: Efficiently managing workload and prioritizing tasks to meet moderation targets and response times.
• Technical Proficiency: Familiarity with moderation tools, content management systems, and digital platforms to navigate and moderate content effectively.
• Legal Awareness: Basic knowledge of relevant laws and regulations, such as copyright, privacy, and defamation, to ensure compliance in content moderation practices.
• Teamwork and Collaboration: Working effectively within a team environment, sharing knowledge, and supporting colleagues in achieving moderation goals.
• Continuous Learning: Keeping abreast of emerging trends, new forms of online content, and evolving moderation practices through training and professional development opportunities.

As a Technical Support Representative, I provide assistance and troubleshoot technical issues with products or services. Key responsibilities include diagnosing problems, offering solutions, and effectively communicating technical information to customers. This role requires strong problem-solving skills, patience, empathy, and a deep understanding of the products or services being supported. As a Technical Support Representatives I play a crucial role in ensuring customer satisfaction, maintaining product reliability, and fostering positive relationships between customers and the company. Continuous learning and staying updated on new technologies are also important aspects as my role.

My skills are:

• Customer Assistance: The primary responsibility for me as a Technical Support Representative is to help customers resolve their technical issues. This could include problems with software, hardware, applications, or any other technology-related product or service.
• Troubleshooting: As a Technical Support Representative I am skilled at diagnosing problems by asking relevant questions and analyzing the symptoms described by the customer. I use my knowledge of the product or service to identify potential causes of the issue and work towards finding a solution.
• Communication Skills: I have clear and effective communication skill since it is important in this role. As a technical Support Representative I must be able to explain complex technical concepts in a simple and understandable manner to customers who may not have a technical background.
• Patience and Empathy: Dealing with frustrated or upset customers can be challenging, so patience and empathy are very important qualities for me as a Technical Support Representative. I must be able to remain calm and professional while working to resolve the customer's issue.
• Product Knowledge: As a technical Support Representative I need to have a deep understanding of the products or services I support. This includes knowing how the product works, common issues that may arise, and the steps required to resolve those issues.
• Documentation and Follow-up: It's essential for me as a technical Support Representatives to keep detailed records of customer interactions, including the steps taken to resolve issues and any follow-up actions required. This helps to ensure consistency in support and allows for future reference if similar issues arise.
• Continuous Learning: Technology is constantly evolving, so as a Technical Support Representative I must stay updated on new products, features, and troubleshooting techniques. This often involves ongoing training and self-directed learning to maintain proficiency in their role.

• Throughout my tenure at DENR, I actively participated in various projects and initiatives aimed at promoting environmental stewardship and safeguarding our natural ecosystems. My responsibilities encompassed a wide range of tasks
• Policy Research and analyses - I was involved in researching and analyzing environmental policies, regulations, and initiatives implemented by DENR. This exposure enabled me to grasp the legislative frameworks governing environmental governance and management, as well as the challenges and opportunities inherent in policy implementation.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.