Franco Errecalde
Rochester Hills,MI
Summary
Motivated student with exceptional skills in collaborative and independent environments. Demonstrates a strong work ethic and superior organizational abilities, contributing effectively to team objectives. Proficient in customer relations, enhancing client satisfaction and engagement. Eager to apply these competencies in a professional setting to drive results.
Overview
5
5
years of professional experience
Work History
Internship Student
comprehensive spine & joints
Rochester Hills, MI
03.2023 - Current
- Shadowed staff and learned advanced work.
- Learned tenets of professional office behavior and thoughtful collaboration.
- Helped staff members re-stock supplies and perform other administrative duties.
- Worked with team members to promote great customer service and pleasant work environment.
- Created status reports on operational activities.
Host/Server
Whiskey River
Rochester Hills, MI
06.2022 - Current
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Trained new employees to perform duties.
Coach's Assistant
Fut skills by Tati
Rochester Hills, MI
10.2020 - Current
- Ran drills and fitness circuits to improve athletes' coordination and skills.
- Created and utilized training drills to improve team cohesiveness and performance.
- Notified head coach of problems with discipline, performance and other decision-making areas.
- Coordinated fundraising events to raise money for sports equipment and travel expenses.
- Worked with with administration to stay on top of changes and concerns.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Developed exercise regimens targeting individual athlete needs.
Team Supervisor
Tim Hortons
Rochester Hills, MI
07.2021 - 03.2022
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Greeted customers and cultivated positive experiences in line with company standards.
- Swept, vacuumed and dusted areas periodically to maintain impeccable cleanliness.
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
- Followed orders of senior leadership with exacting accuracy in moment and without question.
- Inspected food products for quality and consistency and reported concerns to cooks.
- Resolved conflict according to company protocols.
- Operated, filled and cleaned beverage fountains by following accurate recipes of industrially packaged beverage mixtures.
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Stocked shelves and cases with new or transferred items.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Assisted management with inventory control and stock ordering.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Education
Bachelor of Science - Clinical And Diagnostic Sciences
Oakland University
Rochester, MI05-2028
High School Diploma -
Rochester High School
Rochester Hills, MI05.2024
Skills
- Flexible Schedule
- Multitasking and Organization
- Fast Learner
- Self-Motivated
- Teamwork and Collaboration
- Project Coordination
- Critical Thinker
- Errand Running
- Team Collaboration
- Creative and Resourceful
Timeline
Internship Student
comprehensive spine & joints
03.2023 - Current
Host/Server
Whiskey River
06.2022 - Current
Team Supervisor
Tim Hortons
07.2021 - 03.2022
Coach's Assistant
Fut skills by Tati
10.2020 - Current
High School Diploma -
Rochester High School
Bachelor of Science - Clinical And Diagnostic Sciences
Oakland University
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