Franco Mille
Houston,TX
Summary
With 16 years of experience in the restaurant industry, I am open to new professional opportunities due to familiar relocation. Dynamic and proactive, I prioritize customer satisfaction through initiative and responsiveness. I am creative and passionate about cooking.
Overview
19
19
years of professional experience
Work History
Head Waiter
Scalo 34
Genève
09.2023 - 05.2025
- Experienced waiter with an excellent sense of customer service and a strong knowledge of restaurant service standards.
- Table service, delivering dishes to guests while ensuring a smooth flow of service.
- Implemented upselling techniques to enhance guest experience and increase sales revenue.
- Demonstrated exceptional capacity to perform effectively under pressure while upholding high standards of professionalism.
- Managed cash and card notes tracking to ensure accurate end-of-day financial reconciliation.
Pizzaïolo
Coma Pizza
CDMX, Mexico
06.2022 - 04.2023
- Prepared and stocked the workstation with ingredients (flour, vegetables, mozzarella, meats, etc.), ensuring product quality, checking expiration dates, and monitoring inventory levels.
- Managed pizza dough production in an open kitchen, overseeing kneading, portioning, and proofing to achieve desired quality standards.
- Managed the baking process by rotating pizzas in the gas oven with a pizza peel to ensure even and optimal cooking; boxed and pre-sliced pizzas according to customer requests.
- Showcased menu offerings and pricing to customers while delivering tailored recommendations to enhance customer experience, resulting in a 60% increase.
- Prepared and organized orders for both dine-in service and takeaway.
Waiter
La Famiglia
Rome, Italie
03.2019 - 04.2022
- Set up the dining room, including table arrangement and preparation, ensuring the cleanliness of table linens and tableware, and arranging decorative elements.
- Coordinated dining room service with the kitchen team to ensure smooth operations.
- Managed a station with a capacity of 30–35 covers, supervising and guiding other three section waiters.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Communicated customer feedback to the restaurant owners.
Waiter
La Quercia
Rome, Italie
06.2009 - 12.2018
- Executed exceptional customer service standards in a rigorous upscale dining environment.
- Set up the dining room, including table arrangement and preparation, ensuring the cleanliness of table linens and tableware, and arranging decorative elements.
- Restored the dining area after service, resetting furniture and cleaning floors.
- Managed a station with a capacity of 30–35 covers, supervising two other waiters.
- Communicated customer feedback to the restaurant owners.
Assistant Waiter
Porto Maltese (Piazza Spagna)
Rome, Italie
01.2006 - 11.2008
- Welcomed guests upon arrival, ensuring a warm and professional first impression in a highly exclusive restaurant catering to an elite, high-net-worth clientele.
- Managed and verified reservations using the booking schedule.
- Provided table service and coordinated closely with the kitchen team to ensure smooth and efficient service.
Education
DIploma Alberghiero (Hotel School Diploma) - Restauration
Istituto Profesionnal Alberghiero Di Fiuggi
Fiuggi, FR, Italia2004
Professional Studies - Pizzaiolo
Accademia Pizzaioli Di Enrico Fama
San Cesareo, RM, Italie05.2022
Skills
- Strong organizational skills
- Dynamic and proactive
- Strong work ethic
- Sales techniques
- Knowledge of HACCP standards
- Italian cuisine and oenology knowledge
- Pizza dough preparation
- Visa L-2
Additional Information
- Sports, mainly soccer
Langues
Italien
Native or Bilingual
Spanish
Full Professional
English
Limited Working
French
Limited Working
Timeline
Head Waiter
Scalo 34
09.2023 - 05.2025
Pizzaïolo
Coma Pizza
06.2022 - 04.2023
Waiter
La Famiglia
03.2019 - 04.2022
Waiter
La Quercia
06.2009 - 12.2018
Assistant Waiter
Porto Maltese (Piazza Spagna)
01.2006 - 11.2008
DIploma Alberghiero (Hotel School Diploma) - Restauration
Istituto Profesionnal Alberghiero Di Fiuggi
Professional Studies - Pizzaiolo
Accademia Pizzaioli Di Enrico Fama