Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

FRANCO VARGAS SANDOVAL

South Elgin,USA

Summary

Results-focused, professional with several years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes.

Overview

17
17
years of professional experience

Work History

IT Manager Latin America

RATIONAL AG - USA
Rolling Meadows, Illinois
04.2019 - Current
  • Manage and implement IT infrastructure projects for assigned subsidiaries in the Latin American region (Mexico, Colombia, Brazil, and Argentina).
  • Responsible for planning and purchasing IT client and network equipment in alignment with headquarters and its global IT standards.
  • Plan the lifecycle of IT equipment within the branches, focusing on budgeting and expenses.
  • Prepare and conduct a variety of technical training sessions, including educating end users on information security awareness.
  • Administer technology resources, including the main telecommunications network, telephony, and computer connectivity systems.
  • Lead a team of IT support staff to ensure the successful completion of projects and the provision of technical services.
  • Promoted to IT Manager for the Americas in 2022, covering the US and Canada regions.

Systems Engineer II/ IT Consultant

Prescient Solutions
Schaumburg, Illinois
07.2018 - 04.2019
  • Managed and delivered assigned projects while meeting assigned timelines and budget objectives.
  • Participated in client’s cyber security compliance efforts.
  • Managed and supported client’s network and server infrastructure.
  • Ensured that the highest level of customer satisfaction was achieved in-line with objectives by quickly resolving all application, hardware, software, and network and service issues.
  • Evaluated emerging technologies and provided recommendations accordingly.

Senior Systems Administrator

Kingsway America Inc.
Itasca, Illinois
12.2017 - 07.2018
  • Administered Windows server infrastructure, including patch deployments, upgrades and new server configuration.
  • Proactively monitored and maintain network performance, including security and daily integrity verification.
  • Participated in Information Technology compliance efforts (PCI).
  • Managed software and database backup and recovery procedures.
  • Delivered, managed, and provided recommendations to various projects as it pertains to system migrations and implementations.
  • Supported Tier I, II, and III technical teams.

Systems Administrator I

Kingsway America Inc.
Itasca, Illinois
06.2016 - 12.2017
  • Installed and configured network infrastructure (including switches, firewall, servers, and access points) at new branch office.
  • Successfully migrated key financial application suite from hosted to onsite environment, including application, web, database, and terminal servers.
  • Implemented RADIUS authentication on WiFi networks.
  • Coordinated new Automatic Call Distribution (ACD) system implementation.
  • Contributed to network redundancy and failover implementation efforts.
  • Became primary technical resource to IT infrastructure team.

Technical Support Analyst

Tyndale House Publishers
Carol Stream, Illinois
04.2014 - 06.2016
  • Assisted in the maintenance and monitoring of all corporate network infrastructure including software, hardware and related security management.
  • Installed, configured, and administered various application and database servers (Windows 20XX, Oracle Linux).
  • Managed and facilitated various aspects of new ERP/WMS system implementation, including business and process requirement definitions, server and application installation, QA testing, and third party system integration.
  • Implemented EDI systems, including vendor and trading partner management.
  • Performed data analysis and create reports for the use of various in-house teams such as sales and marketing.
  • Consulted and collaborated with fellow IT team members to troubleshoot and resolve various technical issues as they pertain to database administration, system and network administration, and general desktop support.

WMS Support Analyst / Systems Operator

Tyndale House Publishers
Carol Stream, Illinois
08.2010 - 04.2014
  • Maintained and supported various ERP applications for data analysis, reporting, e-commerce and Warehouse Management System (WMS).
  • Managed WMS application servers to ensure performance and availability as well as backup procedures.
  • Coordinated and completed full regression testing, quality assurance, and end-user experience software testing.
  • Strengthened and preserved professional relationships with vendors, consultants and non-technical teams.
  • Provided training and conducted user-group sessions.

Customer Service / Technical Support Representative

Tyndale House Publishers
Carol Stream, Illinois
04.2008 - 08.2010
  • Provided end user support and end user experience software testing.
  • Identified, resolved, and documented software glitches.
  • Improved ticketing systems for sorting technical support queries to increase response time efficiency.
  • Participated in company-wide hardware and software implementations.

Education

Master of Science - Information Technology

Northwestern University
Evanston, Illinois
06.2016

Bachelor of Science - Network and Communications Management

DeVry University
Addison, Illinois
06.2012

Skills

  • Operating systems: Windows, Mac OS, Linux
  • Networking: Cisco IOS, TCP/IP configuration
  • Cloud services: Microsoft Azure, VMWare
  • Directory services: Active Directory, Group Policy Management
  • Database management: MS SQL, Oracle 11g
  • Protocols: Email transmission, file transfer, VoIP
  • Security solutions: Carbon Black, ESET, SentinelOne
  • Monitoring tools: Solarwinds Netmon, Proofpoint Email Protection
  • Infrastructure: Nutanix, EMC VNX, NetApp
  • Management tools: SCCM, MS WDS, MS WSUS
  • Project management
  • Cybersecurity compliance
  • Technical training
  • Vendor management
  • Team leadership
  • Systems implementation

Languages

Spanish
Native/ Bilingual

Timeline

IT Manager Latin America

RATIONAL AG - USA
04.2019 - Current

Systems Engineer II/ IT Consultant

Prescient Solutions
07.2018 - 04.2019

Senior Systems Administrator

Kingsway America Inc.
12.2017 - 07.2018

Systems Administrator I

Kingsway America Inc.
06.2016 - 12.2017

Technical Support Analyst

Tyndale House Publishers
04.2014 - 06.2016

WMS Support Analyst / Systems Operator

Tyndale House Publishers
08.2010 - 04.2014

Customer Service / Technical Support Representative

Tyndale House Publishers
04.2008 - 08.2010

Master of Science - Information Technology

Northwestern University

Bachelor of Science - Network and Communications Management

DeVry University

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