Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
SoftwareDeveloper
Francois Baptiste

Francois Baptiste

Philadelphia,PA

Summary

Agile System Administrator ready to adapt quickly to changing operational realities. Skilled at maintaining smooth operations within office and work-at-home environments. Dedicated to providing each employee with amiable, exceptional responses to technical problems and concerns. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Implementation Specialist with experience installing, setting up and testing systems, software and hardware. with over 7 years of reporting project outcomes to the appropriate stakeholders. Highly knowledgeable in database, security and server technologies.

Overview

14
14
years of professional experience

Work History

ServiceNow Technical Consultant- ITOM

CDW
Philadelphia, PA
07.2022 - Current
  • Analyzed client business processes to propose optimal software applications for unique requirements.
  • Enhanced and reconstructed computer systems to increase efficiency.
  • Collaborated with stakeholders to transform client requirements into turnkey solutions.
  • Developed technical requirement documentation for new software products.
  • Maintained network hardware and software and monitored network to support network availability to end users.

Technical Assistant

Code Differently
Wilmington, DE
03.2022 - 07.2022
  • Gathered, organized and distributed technical documentation.
  • Installed technical hardware and software in deskside support environment.
  • Updated supervisor on status of projects.
  • Provided technical guidance and support to program participants.
  • Tested programs and databases to identify issues and make necessary modifications.

Investment Compliance Manager

Capital One Investing, LLC
Wilmington, Delaware
09.2016 - 01.2018
  • First line advisory support for team of 80+ Financial Advisors engaged in delivering financial and asset management assistance to customer service retail banking clients on daily basis
  • Maximized efficiency by coaching, mentoring retail banking personnel on securities sales principles, industry practices, company procedures, insurance system
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.

Compliance Associate

JP Morgan Chase & Co.
Newark, DE
03.2015 - 07.2016
  • Implemented regulatory guidance procedures for investment bank
  • Received, researched, resolved consumer inquiries
  • Prepared and submitted regulatory file applications and supporting documentation
  • Oversaw training initiatives, which resulted in 90% improvement in employee compliance

Branch Manager

Wells Fargo
Bear, DE
03.2010 - 03.2015
  • Established and maintained clear results by compiling financial data to assist management with making strategic plans and operational decisions.
  • Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Oversaw branch team consisting of 5 customer service representatives and 4 personal bankers.

Education

Associate of Arts and Sciences - Business Administration

Wesley College
Dover, DE
12.2012

Skills

  • Teamwork/Collaboration
  • Business Development
  • Business Acumen
  • Program installations
  • Performance Analysis
  • Product development
  • Technical Analysis
  • Hardware Knowledge
  • System upgrades
  • Configuration and management
  • Database configuration
  • Lifecycle management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Opportunities Don't happen.You create them.
Chris Grosser

Timeline

ServiceNow Technical Consultant- ITOM

CDW
07.2022 - Current

Technical Assistant

Code Differently
03.2022 - 07.2022

Investment Compliance Manager

Capital One Investing, LLC
09.2016 - 01.2018

Compliance Associate

JP Morgan Chase & Co.
03.2015 - 07.2016

Branch Manager

Wells Fargo
03.2010 - 03.2015

Associate of Arts and Sciences - Business Administration

Wesley College

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Francois Baptiste