Francois Ngaro
Lancaster,CA
Summary
Proven track record in transportation and hospitality, exemplified by enhanced customer satisfaction at Empire CLS and a clean driving record. Skilled in time management and offering exceptional customer service, I excel in safe driving practices and problem-solving. Demonstrated ability to improve operational efficiency and foster team environments, ensuring punctuality and reliability in high-pressure situations. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Safety-focused individual possessing outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic.
Overview
20
20
years of professional experience
Work History
Driver
Bell Cab Taxi
07.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Limousine Chauffeur
Empire CLS
08.2021 - 07.2023
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Managed trip reservations efficiently through the use of scheduling software, maximizing punctuality in pick-up and drop-off times.
- Collaborated effectively with team members to coordinate pick-ups, drop-offs, and special requests.
Bus Driver
Montgomery Public Schools
04.2006 - 03.2012
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Identified driver training needs to make recommendations to manager.
- Developed tailored training programs for individual drivers, addressing specific areas of improvement.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
- Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
Professional Chauffeur
FRENCH EMBASSY
03.2005 - 03.2006
- Navigated various GPS systems and mobile apps efficiently to optimize route planning and scheduling.
- Developed extensive knowledge of city landmarks, restaurants, hotels, airports, and other points of interest to better serve clients'' needs.
- Improved overall efficiency by assisting colleagues during busy periods or covering shifts as needed.
- Provided exceptional customer service by anticipating clients'' needs while maintaining a calm demeanor in high-pressure situations.
- Demonstrated flexibility in meeting clients' changing preferences or schedules with minimal disruption.
- Ensured punctuality by planning efficient routes, accounting for traffic and construction delays.
- Performed routine vehicle inspections before each trip to ensure proper maintenance and compliance with regulations.
Chief Cook
CHAD EMBASSY
11.2004 - 03.2005
- Enhanced kitchen efficiency by streamlining meal preparation processes and implementing innovative cooking techniques.
- Fostered a culture of continuous improvement within the kitchen staff by regularly soliciting feedback and implementing changes aimed at enhancing efficiency, quality, and creativity.
- Mentored junior cooks in developing advanced culinary skills, fostering a supportive learning environment within the kitchen team.
- Collaborated with other chefs to develop seasonal menus featuring fresh, locally-sourced ingredients for diverse clientele.
- Proactively addressed customer feedback to continuously refine and improve the overall dining experience.
Education
Bachelor of Science - Restaurant And Culinary Management
UNIVERSITY OF NGAOUNDERE
CAMEROON10.2005
High School Diploma -
LYCEE DE SARH
CHAD/AFRICA06.1993
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- City and non-city driving
Languages
Arabic
Elementary
FRENCH
Full Professional
Timeline
Driver
Bell Cab Taxi
07.2023 - Current
Limousine Chauffeur
Empire CLS
08.2021 - 07.2023
Bus Driver
Montgomery Public Schools
04.2006 - 03.2012
Professional Chauffeur
FRENCH EMBASSY
03.2005 - 03.2006
Chief Cook
CHAD EMBASSY
11.2004 - 03.2005
Bachelor of Science - Restaurant And Culinary Management
UNIVERSITY OF NGAOUNDERE
High School Diploma -
LYCEE DE SARH
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