Francois Ngaro
Lancaster,CA
Summary
Proven track record in transportation and hospitality, exemplified by enhanced customer satisfaction at Empire CLS and a clean driving record. Skilled in time management and offering exceptional customer service, I excel in safe driving practices and problem-solving. Demonstrated ability to improve operational efficiency and foster team environments, ensuring punctuality and reliability in high-pressure situations. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Safety-focused individual possessing outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic.
Overview
20
20
years of professional experience
Work History
Driver
Bell Cab Taxi
5155 Rosecrans Ave, Howthorne, CA 90250
07.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Limousine Chauffeur
Empire CLS
El Segundo, CA
08.2021 - 07.2023
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Managed trip reservations efficiently through the use of scheduling software, maximizing punctuality in pick-up and drop-off times.
- Collaborated effectively with team members to coordinate pick-ups, drop-offs, and special requests.
Bus Driver
Montgomery Public Schools
Silver Spring, MD
04.2006 - 03.2012
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Identified driver training needs to make recommendations to manager.
- Developed tailored training programs for individual drivers, addressing specific areas of improvement.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
- Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
Professional Chauffeur
FRENCH EMBASSY
WASHINGTON, DC
03.2005 - 03.2006
- Navigated various GPS systems and mobile apps efficiently to optimize route planning and scheduling.
- Developed extensive knowledge of city landmarks, restaurants, hotels, airports, and other points of interest to better serve clients'' needs.
- Improved overall efficiency by assisting colleagues during busy periods or covering shifts as needed.
- Provided exceptional customer service by anticipating clients'' needs while maintaining a calm demeanor in high-pressure situations.
- Demonstrated flexibility in meeting clients' changing preferences or schedules with minimal disruption.
- Ensured punctuality by planning efficient routes, accounting for traffic and construction delays.
- Performed routine vehicle inspections before each trip to ensure proper maintenance and compliance with regulations.
Chief Cook
CHAD EMBASSY
WASHINGTON, DC
11.2004 - 03.2005
- Enhanced kitchen efficiency by streamlining meal preparation processes and implementing innovative cooking techniques.
- Fostered a culture of continuous improvement within the kitchen staff by regularly soliciting feedback and implementing changes aimed at enhancing efficiency, quality, and creativity.
- Mentored junior cooks in developing advanced culinary skills, fostering a supportive learning environment within the kitchen team.
- Collaborated with other chefs to develop seasonal menus featuring fresh, locally-sourced ingredients for diverse clientele.
- Proactively addressed customer feedback to continuously refine and improve the overall dining experience.
Education
Bachelor of Science - Restaurant And Culinary Management
UNIVERSITY OF NGAOUNDERE
CAMEROON10.2005
High School Diploma -
LYCEE DE SARH
CHAD/AFRICA06.1993
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- City and non-city driving
Languages
Arabic
Elementary
FRENCH
Full Professional
Timeline
Driver
Bell Cab Taxi
07.2023 - Current
Limousine Chauffeur
Empire CLS
08.2021 - 07.2023
Bus Driver
Montgomery Public Schools
04.2006 - 03.2012
Professional Chauffeur
FRENCH EMBASSY
03.2005 - 03.2006
Chief Cook
CHAD EMBASSY
11.2004 - 03.2005
Bachelor of Science - Restaurant And Culinary Management
UNIVERSITY OF NGAOUNDERE
High School Diploma -
LYCEE DE SARH