Patient Experience Advocate
Recieved prescriptions request and assisted in the preparation of patient prescriptions . Interacted with patients ; answered prescription-related questions;educated patients on the medications. Managed Pharmacy inventory; ordered/restocked medication and removed expired medications; ensured proper storage of medication. Trained new Pharmacy staff on ScriptPro system and on department procedures.
Maintained daily accounting log of pharmacy cash flow and credit card transactions. Ensured that cash registers had appropriate amount of cash daily. Contacted healthcare providers and other pharmacists to confirm prescriptions details, transfers of other medication and inventory. Worked in Patient Services Department and managed referrals for patients having procedures and treatment plans off-site. Contacted off-site providers and arranged schedules for procedures/treatments that were mutually convenient for patients and providers. Confirmed insurance coverage and obtained
pre-authorization for procedures/treatment. Worked in Health Information Management Department and managed medical records .
Ensured that medical records were organized,accurate and complete. Maintained and updated electronic medical records (EMR). Created digital copies of paperwork and stored electronic records. Safeguarded patient records and complied by Hipaa standards. Responded to request for medical records and processed letter/reports.
