Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Francois Angela Cagayan

San Leandro,CA

Summary

Dedicated and a compassionate individual with hands-on experience who develops strong communication and problem-solving skills that will utilize to acknowledge client needs and concerns. Eager to learn in a new and fast-paced environment and make use of interpersonal skills to contribute effectively to a team that aims to deliver an excellent customer service.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Concentrix
06.2025 - 07.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated emails efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier and Inventory Specialist

Micromiks Store
11.2023 - 06.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Bachelor of Science - Nursing

Arellano University
Philippines
08-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Computer proficiency
  • Quality control

Languages

English
Tagalog

Timeline

Customer Service Representative

Concentrix
06.2025 - 07.2025

Cashier and Inventory Specialist

Micromiks Store
11.2023 - 06.2025

Bachelor of Science - Nursing

Arellano University

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