Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Francoise Bolds

Pittsburg,CA

Summary

Motivated desk clerk monitor with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Home Health Aide

Self-employed
San Francisco, CA
08.2020 - 06.2023
  • Provided personal hygiene assistance to client, including bathing, dressing, and grooming.
  • Assisted clients with mobility issues by helping them transfer in and out of bed or wheelchair.
  • Performed light housekeeping duties including changing linens, laundry, vacuuming and dusting.
  • Assisted clients with activities of daily living like meal preparation and feeding.
  • Provided emotional support to patients who were dealing with difficult diagnoses or end-of-life situations.

Front Desk Clerk

Pacific Coast Staffing
San Francisco, CA
08.2018 - 11.2022
  • Facilitated successful front desk operations for high-volume hotel/shelter.
  • Explained hotel/shelter policies and procedures to guests in an efficient manner.
  • Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
  • Maintained accurate records of all guests' stay.
  • Conducted daily shift reports.
  • Updated computer system with current guest information.
  • Managed mail distribution activities including sorting incoming mail into proper slots or boxes.
  • Organized files for easy retrieval when needed by management staff members.
  • Answered phones to respond to guest inquiries and transferred calls to appropriate staff members.

Manager of Operations/Assistant Manager

Pacific Coast Staffing
San Francisco, CA
12.2020 - 09.2022
  • Conducted on-site inspections of apartments
  • Coordinated daily operations and ensured efficient workflow throughout the building
  • Scheduled staff shifts.
  • Organized move-in and move-out procedures for new or departing tenants.
  • Monitored building security systems, including alarms and cameras.
  • Maintained accurate records of rent payments, leases, and other documents related to tenants.
  • Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
  • Coordinated apartment turnover process
  • Performed regular walkthrough of each unit to identify potential issues or hazards that require attention.
  • Provided feedback on employee performance reviews based on observations made during shift work.

Education

GED -

Sierra Nevada Job Corps Center
Reno, NV
05.1994

Skills

  • Operations Management
  • Front Office Management
  • Staff Supervision
  • Administrative Skills
  • Detail Oriented
  • Staff Scheduling
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Time Management
  • Computer Skills
  • Data Confidentiality
  • Two-Way Radio Operation
  • Phone and Email Etiquette
  • Guest Check-In and Check-Out
  • Problem-Solving
  • Administrative Support
  • Employee Performance Evaluation
  • Staff Training and Development
  • Telephone Etiquette
  • Reporting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Manager of Operations/Assistant Manager

Pacific Coast Staffing
12.2020 - 09.2022

Home Health Aide

Self-employed
08.2020 - 06.2023

Front Desk Clerk

Pacific Coast Staffing
08.2018 - 11.2022

GED -

Sierra Nevada Job Corps Center

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Francoise Bolds