Francoise Bolds
Pittsburg,CA
Summary
Meticulous Program Monitor with strong background in guest service environments. Adaptable, energetic and client-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations. Polite and positive with exceptional interpersonal telephone etiquette. Proficient in assisting guests, easily adaptable to high-pressure, dynamic situations experienced professional offering superior hospitality service. Highly skilled in managing, mitigating dissatisfaction with decisive approach to resolving challenges.
Overview
4
4
years of professional experience
Work History
Supportive Housing Manager / Assistant Supportive
Pacific Coast Staffing
San Francisco, CA
11.2020 - 11.2022
- Managed all core business processes, including leasing, resident relations, pest control, unit turnovers, rent collection, janitorial, maintenance, vendor and contractors.
- Investigations via video cameras, observation reports, and complaints.
- Submitted critical incident reports.
- Produced habitability letters, 3-Day Notices and Memos.
- Facilitated unit inspections, walk-throughs, move-ins and move-outs.
- Supervised Desk Clerks and Janitors,
- Conducted meetings, supervisions and trainings.
- Implemented all safety rules, regulation,and all policies and procedures.
Front Desk Clerk / Program Monitor
Pacific Coast Staffing
11.2018 - 11.2022
- Greeted visitors and guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins.
- Screened all visitors for security measures.
- Reported violations of Rules of Conduct outlined in the Rental Agreement and House Rules and Regulations.
- Completed and submitted Incident Reports.
- Maintained complete and accurate confidential Building Logs.
- Responded to building emergencies and resident crisis as needed.
- Provided administrative support to Management by distributing mail, preparing recertification packets, filing, posting notices.
- Preformed minor janitorial duties as needed.
Program Monitor
St. Vincent de Paul Society of San Francisco
San Francisco, CA
2019.Feb - 2020.Oct
- Provided resources and referral information to clients.
- Reserved and assigned beds including but not limited to Navigation Center etc... .
- Distributed and collected towels and blankets.
- Monitored activities in the Shelter and the Drop-In.
- Conducted rounds.
- Performed bed checks.
- Recorded client data digitally and hardcopy format.
- Interacted with clients in a respectful, empathetic manner.
Education
GED -
Sierra Nevada Job Corps
Reno, NV05.1994
Skills
- Uses critical thinking to breakdown problems, evaluate solutions and make decisions
- Proficient in Data Entry but not limited to Word, Excel, Power Point, etc
- Excellent communication skills both written and verbal
- Manage time efficiently in order to complete tasks within deadline
- Work well in team setting, providing support and guidance
- Self motivated, with strong sense of personal responsibility
- Learns quickly and adapts to new situations
Timeline
Supportive Housing Manager / Assistant Supportive
Pacific Coast Staffing
11.2020 - 11.2022
Program Monitor
St. Vincent de Paul Society of San Francisco
2019.Feb - 2020.Oct
Front Desk Clerk / Program Monitor
Pacific Coast Staffing
11.2018 - 11.2022
GED -
Sierra Nevada Job Corps
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