Summary
Work History
Education
Skills
Languages
Timeline
Generic

Francoise Dorcean

Hampton,GA

Summary

Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service. Personable Sales Associate facilitates sales strategies and drives customer satisfaction. Enthusiastic with guests and meticulous in handling money. Eager to contribute value to new team.

Work History

Host

Nikki Beach
Miami Beach, FL
09.2024 - 10.2024
  • Greeted guests upon arrival and provided them with menus.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Managed dining room layout to maximize efficiency of staff members.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Checked identification for guests who appeared under age 21.
  • Resolved conflicts between customers when necessary.

Sales Assistant

Macys Department Store
Aventura, FL
09.2024 - 10.2024
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Maintained cleanliness of the sales floor area at all times.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.

Education

GED -

CCPS Adult Education Program
Jonesboro, GA
11-2034

Skills

  • Takeout order processing
  • Team collaboration
  • Dining room management
  • Customer service
  • Food allergy awareness
  • Reservation coordination
  • Problem-solving
  • Policy and procedure adherence

Languages

French
Native/ Bilingual
Haitian creole
Native/ Bilingual

Timeline

Host

Nikki Beach
09.2024 - 10.2024

Sales Assistant

Macys Department Store
09.2024 - 10.2024

GED -

CCPS Adult Education Program
Francoise Dorcean