Francoise Mayo
Roseville,CA
Summary
Highly efficient in customer service/support and time management great in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
30
30
years of professional experience
Work History
Sleep Associate
Sleep Number
08.2021 - 06.2023
- Worked varied hours to meet business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
Sales Support Representative
AT&T Mobility
06.2002 - 03.2021
- Performed data entry for sales figures, metrics and other customer data.
- Created and processed orders and reviewed pending orders to verify adherence to fulfillment schedule.
- Responded to customer inquiries for scheduling of meetings, sales appointments and order status follow-up.
- Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.
- Performed inventory counts every Thursday in order to keep inventory in line with Audits.
- Customer service on phones for 4 years. Held role of Technical support and High Value customer service representative while working in call center.
- Multitasking taking phone calls and notating accounts.
Sales Associate
Old Navy
01.1998 - 12.2002
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed the Men's and Woman's departments within the store and made sure everything was per plan o gram.
Supply Administration Clerk
United States Marine Corps
05.1993 - 05.1997
- Maintained effective and up to date maintenance on Consolidated Memorandum Reports.
- Quantity and quality control of inventory.
- Managed database of details and pricing information to maintain organization.
- Yearly and monthly audits completed in a timely manner my unit.
- Performed emergency Meals Ready to Eat (MRE) handouts for all the Units on the base.
Education
No Degree - General Study
Leeward Community College
Honolulu, HIHigh School Diploma -
Admiral Arthur W Radford High School
Honolulu, HI06.1992
Skills
- Report Exceptions
- Multiple Priorities Management
- Unstructured Data
- Balance Accounts
- Stocking and Replenishing
- Customer Interaction
- Calm and Professional Under Pressure
- Professional and Courteous
- Supporting Sales Staff
- Oral Communication
- File and Records Management
- Shipment Processing
- Troubleshoot Service Issues
- Order Fulfillment
Timeline
Sleep Associate
Sleep Number
08.2021 - 06.2023
Sales Support Representative
AT&T Mobility
06.2002 - 03.2021
Sales Associate
Old Navy
01.1998 - 12.2002
Supply Administration Clerk
United States Marine Corps
05.1993 - 05.1997
No Degree - General Study
Leeward Community College
High School Diploma -
Admiral Arthur W Radford High School
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