Francoise Monestime
New Windsor,NY
Summary
Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Flexible hard worker ready to learn and contribute to team success.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Walmart
Newburgh, NY
03.2005 - 06.2012
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers in making payments on accounts and setting up payment plans.
- Set up and activated customer accounts.
- Exceeded company productivity standards on consistent basis.
HHA
Community Health care
Newburgh, NY
07.2014 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with personal hygiene needs, including bathing, dressing and incontinence care.
- Transported clients to doctor's appointments and errands.
- Followed care plan and directions to administer medications.
Certified Nursing Assistant
Sapphire Nursing Home
Newburgh, NY
08.2015 - 12.2022
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Used mobility devices to transport patients.
- Collected and documented vital signs to track current patient conditions.
HHA
A&T Health care
Newburgh, NY
12.2015 - 04.2019
- Managed various daily job tasks, including patient transportation and appointment scheduling.
- Documented client progress in charts and logbooks.
- Met client demands by referring direct care providers.
- Monitored and managed referral volume according to staff availability.
- Recorded vitals and communicated with physicians to provide health updates.
PCT
Montefiore St Lukes Cornwall Hospital
Newburgh, NY
12.2022 - Current
- Assisted preceptors in orienting new PCTs to the clinical setting and teaching them proper patient care procedures.
- Monitored patient safety measures taken by PCTs during their shift assignments.
- Provided guidance to PCTs on how to accurately document patient information into the medical record system.
Education
Certificate - Phlebotomy
Hudson Valley Career Training Inc.
300 Stony Brook Ct Suite 3 Newburgh NY 1255003.2022
Certificate - Nursing Assistant
Orange-Ulster BOCES
Newburgh04.2015
Certificate - HHA
Mid-Hudson Management Home Care
Newburgh, NY07.2013
High School Diploma -
College Pratique Du Nord
Haiti07.1998
Skills
- Process optimization
- Quality control
- Retail sales customer service
- Problem-solving abilities
- Product organization
- Drawing blood
- HIPAA
- Donor screening
- Sanitation and sterilization
- Laboratory safety procedures
- Biohazard waste disposal
- Tracking specimens
- Proper storage procedures
- Sharps disposal
Timeline
PCT
Montefiore St Lukes Cornwall Hospital
12.2022 - Current
HHA
A&T Health care
12.2015 - 04.2019
Certified Nursing Assistant
Sapphire Nursing Home
08.2015 - 12.2022
HHA
Community Health care
07.2014 - Current
Customer Service Representative
Walmart
03.2005 - 06.2012
Certificate - Phlebotomy
Hudson Valley Career Training Inc.
Certificate - Nursing Assistant
Orange-Ulster BOCES
Certificate - HHA
Mid-Hudson Management Home Care
High School Diploma -
College Pratique Du Nord
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