Francois Junior Mbarga Owono
gaithesburg,MD
Summary
Driven Systems Administrator with over 6 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
7
7
years of professional experience
Work History
System Administrator
Department of Transportation
11.2022 - Current
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Managed onboarding and offboarding of employees.
- Completed reports detailing network and systems performance and downtime issues.
- Drove continuous improvement of IT governance processes.
- Provisioned new software and hardware for use, following established security policies.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Worked with users to determine areas of technology in need of improved usability.
- Evaluated software products to determine compatibility with existing systems.
- Led server infrastructure development, quality assurance, staging and production systems.
- Performed network security design and integration duties.
- Installed and configured network printers and other peripheral devices.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Monitored networks and network devices to resolve technical problems quickly.
- Planned and implemented upgrades to system hardware and software.
- Designed and evaluated WAN and LAN connectivity technologies.
- Implemented and maintained virtual private networks.
- Devised scripts and automation tools to improve system efficiency.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Researched and recommended new technologies and strategies for improving system performance.
- Identified and resolved network congestion issues and bottlenecks.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Analyzed network traffic and performance metrics to optimize system performance.
- Developed and documented network policies, procedures and standards.
- Maximized system availability through development and testing of contingency plans.
System Administrator
HUD OIG
02.2020 - 10.2022
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Managed onboarding and offboarding of employees.
- Drove continuous improvement of IT governance processes.
- Provisioned new software and hardware for use, following established security policies.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Worked with users to determine areas of technology in need of improved usability.
- Evaluated software products to determine compatibility with existing systems.
- Led server infrastructure development, quality assurance, staging and production systems.
- Installed and configured network printers and other peripheral devices.
- Performed network security design and integration duties.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Diagnosed and resolved hardware and software issues.
Helpdesk Support Engineer
Westat
03.2018 - 01.2020
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Provided support to users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Collaborated with outside departments to implement system-wide improvements.
- Patched software and installed new versions to eliminate security problems and protect data.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Created user accounts and assigned permissions.
- Connected to computer of client using remote link to install programs and applications.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Assisted in development of system security protocols.
- Tested new software and hardware prior to deployment.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
- Helped streamline repair processes and update procedures for support action consistency.
Education
Bachelor of Science - Computer Science
Bowie State University
Bowie, MD05-2026
Skills
- Technical solution development
- Performance Testing
- New program installations
- Infrastructure upgrading
- Hardware troubleshooting
- End point configurations
- File system administration
- Helpdesk operations
- Diagnosing issues
- Server improvements
- Hardware and software installation
- Virtualization
- System updates
Languages
French
Full Professional
Timeline
System Administrator
Department of Transportation
11.2022 - Current
System Administrator
HUD OIG
02.2020 - 10.2022
Helpdesk Support Engineer
Westat
03.2018 - 01.2020
Bachelor of Science - Computer Science
Bowie State University
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