Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Francois V. Ibara

Houston,TX

Summary

Im looking to obtain and secure a position that will enable me to use my customer service/sales advanced skills in a field that i am also able to learn and improve myself for the better Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

11
11
years of professional experience

Work History

Customer Service Advocate- French-English

AIG Insurance
Houston, TX
05.2023 - Current
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Managed incoming calls from customers in a professional manner.
  • Processed orders, forms, applications and requests.
  • Adhered to all company guidelines when interacting with customers.
  • Attended weekly meetings on changes in processes that affect the organization's ability to provide excellent service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

French- Customer Service Rep

Ryder - Truck Rental
Peachtree Corners, GA
03.2023 - 05.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed strong customer relationships to encourage repeat business.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Customer service

Columbia Sportswear
09.2022 - 01.2023
  • Assist Customers Placing Orders
  • Assist with refunds, check inventory
  • Product knowledge

Customer Service

Dimor Enterprises
09.2021 - 08.2022
  • Through Covenant Healthshare
  • Process any Cancellation requests as well as retaining Members
  • Email Customer to Follow up with Customers health plans questions

Inside Sales Agent

Ensurian - healthcare
09.2019 - 09.2021
  • Qualify members by understanding their needs and interests
  • Building report with customer
  • Close the sale after selecting a suitable healthcare program and overcoming objections
  • Collect Payment

Bilingual Customer service rep

Incomm, GA
09.2018 - 09.2019
  • Help Managing Customers prepaid card accounts
  • Answer any questions and resolve any issues about customer’s prepaid card accounts
  • Troubleshooting any declined transactions, including issuing temporary funds into members accounts who qualify
  • Help Changing pin on credit cards
  • One time Complaint resolution

Sales Consultant

Rich Case Hyundai Kia & Audi Store
07.2017 - 01.2018
  • Provide a great customer service towards clients
  • Service-based selling
  • Organizing daily work schedules to call on existing or potential sales outlets and other trade factors
  • Closing the sale

Sales Consultant

Toyota
01.2013 - 08.2013
  • Provide an enjoyable car buying experience
  • Serve customers by selling products and meeting customers needs
  • Organizing daily work schedules to call on existing or potential sales outlets and other trade factors.

Education

Commercial Pilot License - Aviation

Texas Flight School
Houston, TX
09.2025

Commercial Flight school Courses -

Washington Int’l Flight Academy
2013

High School Diploma -

Montgomery Blair High School, Community College Of Baltimore County
2012

Skills

  • I’m Fully Fluent in French,
  • Proficient in Word doc
  • Problem
  • Solving Troubleshooting issues
  • Data Entry,
  • Great Computer skills,
  • analytical Skills, Great Listening skills
  • time management skills
  • customer Loyalty
  • Customer Retention
  • Active Listening
  • Complaint Resolution
  • Customer Inquiries
  • CRM Software
  • Customer Care
  • Account Follow-Up
  • Billing Statements
  • Call Control
  • Sales Quota Achievement
  • Trained in Salesforce

Affiliations

  • Volunteer experience Caregiver Silver Spring, MD 2011-2012 Babysat four month old baby cousin when needed Responsible for the safety of the newborn Feed the baby and change the clothes
  • Liberty’s Promise After-School Program Silver Spring MD2009-2011 Participated in an after-school program designed for immigrant youth, in which i was selected as a mentor to the new Participants about where we all learned about different opportunities and ideas that they bring to the program.
  • Christian Center Church 2012-2014 Sing in the choir during church services every weekend Also A Member of the Church's Protocol Team
  • Currently a member of Victory World Church in Norcross GA

Languages

English
Professional
French
Professional
Spanish
Limited
Lingala
Professional

References

References available upon request.

Timeline

Customer Service Advocate- French-English

AIG Insurance
05.2023 - Current

French- Customer Service Rep

Ryder - Truck Rental
03.2023 - 05.2023

Customer service

Columbia Sportswear
09.2022 - 01.2023

Customer Service

Dimor Enterprises
09.2021 - 08.2022

Inside Sales Agent

Ensurian - healthcare
09.2019 - 09.2021

Bilingual Customer service rep

Incomm, GA
09.2018 - 09.2019

Sales Consultant

Rich Case Hyundai Kia & Audi Store
07.2017 - 01.2018

Sales Consultant

Toyota
01.2013 - 08.2013

Commercial Pilot License - Aviation

Texas Flight School

Commercial Flight school Courses -

Washington Int’l Flight Academy

High School Diploma -

Montgomery Blair High School, Community College Of Baltimore County

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Francois V. Ibara