Franco Renken
Raeford,NC
Summary
A motivational leader skilled at building relationships with customers, employees and senior management. Accomplished Assistant Store Manager with in depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Kūre Vaporium
09.2022 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Delivered products to different stores to help resupply them.
Store Manager
Smokers Box
12.2019 - 11.2021
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Store Manager
AVAIL Vapor
05.2017 - 12.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Commercial Parts Delivery Driver
AutoZone
02.2015 - 02.2016
- Improved delivery efficiency by planning optimal routes and adhering to strict time schedules.
- Ensured accurate order fulfillment for customer satisfaction, by double-checking parts against invoices before delivery.
- Enhanced vehicle safety with routine maintenance checks and immediate reporting of any issues to the supervisor.
- Increased team productivity by assisting with warehouse tasks during downtime or when needed.
- Streamlined communication between warehouse staff and drivers, implementing a system for efficient pick-up of parts for delivery.
- Developed strong relationships with clients through reliable service, fostering repeat business from satisfied customers.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Checked parts computer for stock items and initiated special orders.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
Seasonal Worker
GameStop
10.2014 - 01.2015
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
- Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
- Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Repair Specialist
Omega Tech Gaming
03.2014 - 08.2014
- Increased customer satisfaction by providing timely and efficient repairs on various electronic devices.
- Reduced repair backlog by streamlining processes and prioritizing urgent cases.
- Improved team performance with regular training sessions on new tools and techniques.
- Developed comprehensive diagnostic checklists to quickly assess device issues and determine necessary repairs.
- Enhanced customer experience by offering post-repair support services such as follow-up calls or additional troubleshooting assistance when needed.
- Upheld high-quality standards for all completed repairs, resulting in increased customer trust and repeat business.
Agricultural Field Worker
Gillis Hill Farm
05.2012 - 01.2013
- Reduced farm equipment downtime through regular maintenance checks and prompt repairs.
- Enhanced crop yield by implementing efficient irrigation methods and utilizing proper fertilizers.
- Developed strong relationships with customers by providing exceptional service during farmers'' markets and other sales events.
- Trained new farmhands on essential skills needed for their roles within the organization.
- Used farming equipment and machinery.
- Streamlined farm operations by organizing daily tasks and efficiently assigning responsibilities to team members.
Education
High School Diploma -
Seventy-First High School
Fayetteville, NC06.2012
Skills
- Customer Service and Engagement
- Adaptability
- Sales Strategies
- Attention to Detail
- Relationship Building and Management
- Decision making
References
JESSICA WHITAKER, Store Manager, Avail Vapor
(757) 894-0235
SEAN SWAIN, Senior Manager, Smokers Box
(910) 758-9185
GARRICK GOODWIN, Company Owner, Omega Tech Gaming
(580) 366-2233
DAVID SOSA, Store Manager, AutoZone
(910) 223-1290
Timeline
Assistant Store Manager
Kūre Vaporium
09.2022 - Current
Store Manager
Smokers Box
12.2019 - 11.2021
Assistant Store Manager
AVAIL Vapor
05.2017 - 12.2019
Commercial Parts Delivery Driver
AutoZone
02.2015 - 02.2016
Seasonal Worker
GameStop
10.2014 - 01.2015
Repair Specialist
Omega Tech Gaming
03.2014 - 08.2014
Agricultural Field Worker
Gillis Hill Farm
05.2012 - 01.2013
High School Diploma -
Seventy-First High School
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