Francy Quinn
Bartender
St. Petersburg,FL
Summary
Hardworking and passionate Bartender with extensive experience handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Overview
11
11
years of professional experience
Work History
Lead Bartender
Vail Ski Resort
11.2022 - 09.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender
Aramark
06.2022 - 10.2022
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Bartender
The Bay Club
03.2021 - 06.2022
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Assistant General Manager
Shell Shack
10.2020 - 11.2021
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Handled cash accurately and prepared deposits.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
Assistant Restaurant Manager
The Columbia
01.2020 - 10.2020
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Evaluated operational procedures for efficiency improvements while maintaining the highest standards of guest experience excellence.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Expanded restaurant''s reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Established rapport with guests through personalized interactions that led to repeat business.
- Supported recruitment efforts by interviewing potential candidates contributing to a skilled and motivated team.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Assistant Restaurant Manager
Outback Steakhouse
10.2012 - 12.2019
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Provided constructive feedback to servers after each shift, fostering an environment of continuous improvement and professional growth.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Streamlined front-of-house operations by introducing digital reservation systems and mobile payment options for enhanced convenience.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Education
General Studies
Hillsborough Community College
Tampa, FL 05.2001 -
Skills
Timeline
Lead Bartender
Vail Ski Resort
11.2022 - 09.2023
Bartender
Aramark
06.2022 - 10.2022
Bartender
The Bay Club
03.2021 - 06.2022
Assistant General Manager
Shell Shack
10.2020 - 11.2021
Assistant Restaurant Manager
The Columbia
01.2020 - 10.2020
Assistant Restaurant Manager
Outback Steakhouse
10.2012 - 12.2019
General Studies
Hillsborough Community College
05.2001 -
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