Francy Quinn
Bartender
St. Petersburg,FL
Summary
Hardworking and passionate Bartender with extensive experience handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Overview
11
11
years of professional experience
Work History
Lead Bartender
Vail Ski Resort
11.2022 - 09.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender
Aramark
06.2022 - 10.2022
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Bartender
The Bay Club
03.2021 - 06.2022
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Assistant General Manager
Shell Shack
10.2020 - 11.2021
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Handled cash accurately and prepared deposits.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
Assistant Restaurant Manager
The Columbia
01.2020 - 10.2020
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Evaluated operational procedures for efficiency improvements while maintaining the highest standards of guest experience excellence.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Expanded restaurant''s reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Established rapport with guests through personalized interactions that led to repeat business.
- Supported recruitment efforts by interviewing potential candidates contributing to a skilled and motivated team.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Assistant Restaurant Manager
Outback Steakhouse
10.2012 - 12.2019
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Provided constructive feedback to servers after each shift, fostering an environment of continuous improvement and professional growth.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Streamlined front-of-house operations by introducing digital reservation systems and mobile payment options for enhanced convenience.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Education
General Studies
Hillsborough Community College
Tampa, FL 05.2001 -
Skills
Inventory Control
Cleanliness standards
Handling Difficult Customers
Beverage Preparation
Clear and effective communication
Liquor, beer, and wine knowledge
Engaging personality
Active Listening
Time management abilities
Timeline
Lead Bartender
Vail Ski Resort
11.2022 - 09.2023
Bartender
Aramark
06.2022 - 10.2022
Bartender
The Bay Club
03.2021 - 06.2022
Assistant General Manager
Shell Shack
10.2020 - 11.2021
Assistant Restaurant Manager
The Columbia
01.2020 - 10.2020
Assistant Restaurant Manager
Outback Steakhouse
10.2012 - 12.2019
General Studies
Hillsborough Community College
05.2001 -