Summary
Overview
Work History
Education
Skills
Languages
Timeline
Francy Santoro

Francy Santoro

Fort Lauderdale,FL

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment.

Overview

8
8
years of professional experience

Work History

Business Owner

Retail manager

01.2015 - Current
  • Exhibited excellent people skills during interaction with employees and customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Trained and developed new employees for ease of transition into team.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Answered questions about store policies and addressed customer concerns.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Represented company at national and regional trade shows.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Used business software packages to maintain files and administrative records.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

GED -

CARMO UNIVERSITY , SANTOS - BRASIL
07.1988

CONCLUDED COLLEGE EDUCATION

ELEMENTARY EDUCATION DEGREE

ADMINISTRATION SKILL

IMPORT AND EXPORT BUSINESS

Skills

  • Negotiation and Persuasion
  • Incident Response
  • Staff Management
  • Employee Training
  • Customer Service
  • Leadership and People Development
  • Public Speaking
  • Business Administration
  • People and Culture
  • Travel Itineraries
  • Administrative Management

Languages

Spanish
Full Professional
Portuguese
Native or Bilingual

Timeline

Retail manager -
01.2015 - Current
Business Owner -
CARMO UNIVERSITY - GED,

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Francy Santoro