Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
AssistantManager

Francy Stoppa

Chicago,IL

Summary

Experienced and personable Regional Leasing Manager with 6+ years of proven expertise in developing and executing successful leasing strategies, driving notable revenue and occupancy growth. Well-versed in hands-on property management, excels in maintaining seamless day-to-day operations. Recognized for leadership and have a distinguished track record in team management, training plan creation, and effective onboarding programs. Proudly awarded the 2021 Employee of the Year by 3L, showcasing a commitment to excellence and impactful contributions to organizational success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Regional Leasing Manager

3L Real Estate, LLC
01.2023 - Current
  • Overseeing leasing operations and actively contributing to the coordination of property management activities for a dynamic portfolio of 12+ mid-rise and high-rise buildings, encompassing 1700+ doors. Achieved consistent high occupancy rates, ranging from 95% to 98%, across properties located in Chicago and Wisconsin, with strategic plans for expansion into Dallas
  • Played a key role in formulating annual budgets and building-specific capital expenditure plans through collaboration with property managers and the executive team.
  • Effectively managed and budgeted for the Internet Listing Service (ILS).
  • Played a key role in recruitment and onboarding processes, overseeing the seamless integration of new interns, leasing agents, and property managers.
  • Conducted in-depth leasing metrics analysis, providing valuable insights to the executive team.
  • Ensured compliance with fair housing laws, conducted shadowing sessions, and implemented performance improvement plans (PIP) for continuous team development.
  • Evaluated and authorized commission payments for leasing, property managers, and external brokers.

Multi-Site Senior Leasing Manager

3L Real Estate, LLC
08.2020 - 12.2022
  • Managed leasing operations across 10 mid-rise and high-rise buildings with 1600+ doors, achieving high occupancy rates between 95% to 98%.
  • Contributed to the development of annual budgets and building-specific capital expenditure plans in collaboration with property managers and the executive team.
  • Effectively managed and budgeted for the Internet Listing Service (ILS), optimizing online property listings and exposure with the Brand Manager.
  • Coordinated various property events, including renewals, tenant appreciation, and open houses across the Chicago and Wisconsin portfolio.
  • Played a key role in recruitment and onboarding processes, overseeing the seamless integration of new interns, leasing agents, and property managers.
  • Conducted in-depth leasing metrics analysis, providing valuable insights to the executive team.
  • Ensured compliance with fair housing laws, conducted shadowing sessions, and implemented performance improvement plans (PIP) for continuous team development.
  • Evaluated and authorized commissions payments for leasing, property managers, and external brokers.


Multi-Site Leasing Manager

3L Real Estate, LLC
06.2018 - 07.2020
  • Managed leasing operations across 8 mid-rise, and high rise buildings; 1400+ doors, leading a team of leasing agents, and interns to ensure high occupancy rates between 95 to 98%.
  • Managed and budgeted for our Internet Listing Service (ILS) effectively to optimized online property listings and exposure.
  • Conducted and coordinated property events with leasing agents, interns and property managers: renewal, tenant appreciation, open houses across our Chicago portfolio,
  • Led local outreach initiatives, and actively participated in student fair housing events to drive traffic and promote our properties.
  • Trained leasing professionals, interns and property managers on regulatory requirements, company policies, and office procedures.
  • Collected, completed, and processed lease applications.
  • Negotiated vendor contracts and presented to executive team for approval.
  • Help developed annual operating budgets and forecasts, as well as sales and marketing plans.

Leasing Agent

3L Real Estate, LLC
12.2017 - 05.2018
  • Managed all the leasing aspect for 3 mid-rise buildings, catering to both student living and traditional apartment residences.
  • Led property tours, highlighting features and facilitating informed tenant decisions
  • Maintain positive tenant relationships by promptly addressing inquiries, property events and concerns, collaborating effectively with maintenance and property management teams
  • Performed administrative tasks, lease tracking, and generating insightful reports with excel sheets, weekly and monthly (tours feedback and comps)
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Assisted with lease renewals, move ins and move-outs, managing negotiations and ensuring smooth transitions for tenants.
  • Assisted property managers with budgets and capEX

Store Manager

FUTONS-N-MORE INC
03.2017 - 12.2017
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Rotated merchandise and displays to feature new products and promotions.

Assistant Store Manager

FUTONS-N-MORE INC
09.2016 - 02.2017
  • Managed the store's social media presence and website
  • Effectively resolve customer complaints related to sales and service, ensuring customer satisfaction and maintaining a positive shopping experience
  • Negotiate prices and service agreements, preparing and submitting accurate sales contracts and orders to meet customer requirements
  • Determine competitive price schedules and discount rates, ensuring pricing strategies align with market demands and company goals
  • Maintain impeccable merchandise presentation standards, ensuring products are displayed attractively to enhance customer appeal and drive sales
  • Verify the accuracy of materials lists and product information, ensuring customers receive precise and reliable details about their purchases
  • Initiate targeted sales campaigns to meet both sales and production expectations, driving revenue growth and customer engagement
  • Proactively inform customers about estimated delivery schedules, service contracts, warranties, and other pertinent product information.
  • Rotated merchandise and displays to feature new products and promotions.

Help Desk Technician

M3M Corp
09.2015 - 08.2016
  • Configured hardware, devices, and software to set up work stations for clients
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks using TeamViewer remote software
  • Created and maintained databases to track and record customer data.
  • Managed filing system, entered data, answered multi-line phone system, routing calls, and completed other clerical tasks
  • Documented support interactions for future reference.

Sales Representative

Movistar (Telefónica Hispam)
03.2009 - 04.2010
  • Consistently met and exceeded personal and team sales targets, driving revenue growth for the company by 11%
  • Proactively identified and resolved customer-related issues, ensuring high levels of satisfaction and loyalty
  • Handled customer complaints with tact and diplomacy, turning challenges into opportunities for positive customer experiences
  • Thrived in a fast-paced Call Center environment, efficiently managing inbound calls
  • Guided customers through product purchases, services, features, accessories, and bill payments, demonstrating comprehensive product knowledge
  • Assisted sales manager by managing administrative tasks, including paperwork processing, ensuring smooth sales operations
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained new sales representatives.

Education

Bachelor of Science - Industrial Engineering

Universidad Yacambú
Venezuela
07.2015

Skills

  • Leasing Reports
  • Performance Optimization Strategies
  • Tenant Screening
  • Lease up
  • Student Housing
  • Operational Reporting
  • Budget Preparation
  • Staff Coordination
  • Marketing
  • Contract Negotiation
  • Staff Management
  • Rent Pricing Optimization
  • Appfolio, Lisa AI, Showmojo, and Knock CRM Program Proficiency

Certification

  • Human-Performance Leadership, Mariola Unlimited, 2021
  • Memorable to Remarkable Sales Development, Mariola Unlimited, 2020
  • Customer Excellence Experience Workshop, Mariola Unlimited, 2020

Languages

English
Spanish

Timeline

Regional Leasing Manager

3L Real Estate, LLC
01.2023 - Current

Multi-Site Senior Leasing Manager

3L Real Estate, LLC
08.2020 - 12.2022

Multi-Site Leasing Manager

3L Real Estate, LLC
06.2018 - 07.2020

Leasing Agent

3L Real Estate, LLC
12.2017 - 05.2018

Store Manager

FUTONS-N-MORE INC
03.2017 - 12.2017

Assistant Store Manager

FUTONS-N-MORE INC
09.2016 - 02.2017

Help Desk Technician

M3M Corp
09.2015 - 08.2016

Sales Representative

Movistar (Telefónica Hispam)
03.2009 - 04.2010

Bachelor of Science - Industrial Engineering

Universidad Yacambú

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Francy Stoppa