Summary
Overview
Work History
Education
Skills
Timeline
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Francys Valdes Salgado

Miami

Summary

I am able to work in a high-pressure environments while recommending best resources and courses of action to benefit clients needs and return each to optimal quality of life.

Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Proactive and resourceful with knowledge of community resources. Strong communicator with passion for helping others.

Collaborative and committed to addressing social issues to improve quality of life of the clients.

Overview

10
10
years of professional experience

Work History

Home Health Aide

Lovable Care Home Health Agency
07.2023 - 03.2024
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Restaurant Server

Havana Harry's Restaurant
10.2022 - 07.2023
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.

Quality Specialist Leader

Palmares Pinar Del Rio Enterprise S.A.
09.2016 - 04.2021
  • Improved product quality by implementing rigorous testing protocols and providing feedback to production teams.
  • Conducted regular audits of manufacturing processes, identifying areas for improvement and recommending corrective actions.
  • Enhanced supplier relationships by communicating quality expectations clearly and conducting thorough evaluations of vendor performance.
  • Ensured a safe working environment by enforcing adherence to safety protocols and conducting regular safety inspections.

Waitress Supervisor

Havana Riviera Hotel
09.2014 - 02.2016
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.

Education

Course - Case Manager

NEPA Health Developments
Miami, FL
05.2024

Course - Home Heath Aide

Heritages Educational Services
Miami, Fl
04.2023

Bachelor of Science - Marketing, Tourism, Travel Agencies

University of Havana
La Havana, Cuba
07.2014

High School Diploma -

Federico Engels Vocational Institute
Pinar Del Rio,Cuba
07.2009

Skills

  • Problem-Solving
  • Case Management
  • Organization and Multitasking
  • Case Documentation
  • Relationship Building
  • Documentation And Reporting
  • Decision-Making
  • Positive Attitude
  • Conflict Resolution
  • Care Coordination
  • Case Planning
  • Documentation proficiency
  • Data Entry and Analysis

Timeline

Home Health Aide

Lovable Care Home Health Agency
07.2023 - 03.2024

Restaurant Server

Havana Harry's Restaurant
10.2022 - 07.2023

Quality Specialist Leader

Palmares Pinar Del Rio Enterprise S.A.
09.2016 - 04.2021

Waitress Supervisor

Havana Riviera Hotel
09.2014 - 02.2016

Course - Case Manager

NEPA Health Developments

Course - Home Heath Aide

Heritages Educational Services

Bachelor of Science - Marketing, Tourism, Travel Agencies

University of Havana

High School Diploma -

Federico Engels Vocational Institute

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Francys Valdes Salgado