Franda Cervantes
Oakland,CA
Summary
Dynamic professional with a proven track record in customer service and merchandise organization at Salvation Army Thrift Store with an interest in retail and sales. Skilled in time management and proficient in Microsoft Office, I excel in creating engaging shopping experiences while consistently achieving performance goals and enhancing team collaboration.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Material Handler/ Sales Associate
Salvation Army Thrift Store
Alameda, USA
03.2026 - Current
- Operate the point-of-sale (POS) system, accurately processing cash, credit, and debit transactions while maintaining accurate cash-handling practices.
- Coordinated with team members to maintain store standards and deliver excellent customer service during peak periods.
- Promoted Rewards Program to achieve daily performance goals.
- Organized, sorted, and replenished clothing on sales floor to ensure product availability.
- Remove outdated promotional merchandise and prepare sales areas for new inventory.
- Returned merchandise to designated departments.
Group Leader/ Instructor
Blue Camp at University of California Berkley
Berkeley, USA
05.2026 - 06.2026
- Developed and implemented lesson plans for arts and crafts, hiking, and outdoor games, engaging 21 campers in hands-on learning experiences each day.
- Facilitated daily outdoor activities including sports and arts and crafts, enhancing campers' social skills and creativity.
- Supervised groups of 9-12 children ages 6-8 per session, ensuring a safe and supportive environment for all campers.
- Collaborated with a team of six peers to implement safe and exciting group activities during four two week sessions for campers.
- Ensured that camp policies were enforced and that campers were safe.
Housing Facilities Service Desk Specialist & Analyst
Housing Dining and Conference Services at SFSU
San Francisco, USA
10.2024 - 02.2026
- Delivered customer-focused support as primary contact for university residents, students, and staff regarding housing maintenance, managing phone calls, emails, walk-ins, and online requests with attention to detail and clear communication.
- Prioritized urgent requests and initiated follow-ups by dispatching trade departments, addressing issues including custodial clean-ups, electrical problems, and home repairs.
- Tracked and managed requests using online system, maintained records, and executed follow-ups to ensure timely resolution.
- Schedule appointments coordinating residents and staff, creating positive timely solutions.
- Promoted from student assistant to full-time staff, reflecting initiative and performance.
- Front desk receptionist at the Employee and Family Housing Office for San Francisco State University.
Sales Associate
Christmas in San Francisco (Pier 39)
San Francisco, USA
05.2022 - 08.2022
- Delivered friendly customer service in retail environment, assisting guests with product selection to enhance shopping experience.
- Facilitated daily operations, including cashiering, restocking, and greeting guests, to maintain a welcoming atmosphere.
- Organized inventory and created visually appealing displays for seasonal merchandise to attract customer attention.
- Handling and packaging fragile, handcrafted merchandise with care in high-volume periods.
Education
B.S. - Apparel Design & Merchandising, Race & Resistance Studies
San Francisco State University
San Francisco, CA01-2025
High School -
Oakland High School
Oakland, CA01-2020
Skills
- Inventory management
- Visual merchandising
- Customer engagement
- Time management
- Bilingual English & Spanish
- Microsoft Office
Certification
- Adult and Pediatric First Aid/ CPR/ AED
Timeline
Group Leader/ Instructor
Blue Camp at University of California Berkley
05.2026 - 06.2026
Material Handler/ Sales Associate
Salvation Army Thrift Store
03.2026 - Current
Housing Facilities Service Desk Specialist & Analyst
Housing Dining and Conference Services at SFSU
10.2024 - 02.2026
Sales Associate
Christmas in San Francisco (Pier 39)
05.2022 - 08.2022
B.S. - Apparel Design & Merchandising, Race & Resistance Studies
San Francisco State University
High School -
Oakland High School