Frandarlin Hernandez
Bronxville,NY
Summary
Dynamic and results-driven professional with experience in engineering coordination, project management, and operations in high-pressure environments. Seeking to leverage strong leadership, operational management, and client relations skills as the Regional Manager, Catering Operations at JFK, ensuring efficient, quality catering services for clients while optimizing operational processes.
Overview
6
6
years of professional experience
Work History
Transit Railcar Technology Specialist
MTA – New York City Transit
12.2023 - Current
- Lead engineering analyses, design modifications, and operational testing to optimize performance across a variety of transit systems.
- Collaborate with cross-functional teams to ensure the delivery of high-quality technical solutions that meet client specifications and operational needs.
- Develop comprehensive reports and deliverables, ensuring accurate tracking of operational data and performance metrics.
Engineering Coordinator, Delta Airlines Account
Jones Lang LaSalle
11.2022 - 11.2023
- Supported the coordination and management of engineering activities, including troubleshooting, testing, and performance optimization across airport operations.
- Monitored and tracked project status, ensuring adherence to timelines and regulatory compliance.
- Managed communication between engineering teams, vendors, and client representatives to ensure the smooth execution of operations and projects.
- Provided detailed reporting to senior leadership, driving decision-making in a fast-paced, client-focused environment.
Algebra/Living Environment Teacher’s Assistant
CUNY STEM Institute
01.2023 - 07.2023
- Worked in a team environment to ensure smooth execution of academic programs, focusing on effective communication with students and staff.
- Provided support to diverse groups of students, ensuring their academic success and contributing to operational needs.
Command Center Tech, Delta Airlines Account
Jones Lang Lasalle
07.2022 - 11.2022
- Delivered efficient client services by managing and processing work requests, ensuring accurate data entry and timeliness in service delivery.
- Managed operational systems for client accounts, ensuring adherence to service level agreements and client specifications.
- Identified areas for process improvement, leading to increased efficiency in operations and customer satisfaction.
Cashier Assistant Manager
Key Food Supermarket
07.2018 - 03.2022
- Greeted every customer with a smile, delivering a friendly and professional checkout experience to ensure high customer satisfaction.
- Accurately processed transactions, applying discounts/promotions while adhering to company policies and applicable laws regarding restricted sales.
- Managed product displays, ensuring proper labeling, rotation, and stocking of shelves and coolers.
- Met the physical demands of the role, including standing, lifting, bending, and pulling items, while maintaining a high level of service quality.
- Provided a fast, efficient, and customer-centric checkout process, contributing to a positive shopping experience and repeat business.
College Assistant, Department of Engineering
LaGuardia Community College
01.2020 - 10.2021
- Managed operational tasks, including assisting students with software and hardware troubleshooting, and managing network resources.
- Acted as a liaison between instructors, staff, and external vendors, ensuring that all technical and operational needs were met promptly.
Education
Master of Science - Electrical Engineering
The City College of New York
New York, NY12-2025
Bachelor of Science - Electrical Engineering
The City College of New York
New York, NY12-2022
Associate of Science - Electrical Engineering
LaGuardia Community College/CUNY
Long Island City, NY06-2020
Skills
- Operations Management: Led operations planning, monitoring, and support across various technical and engineering environments
- Leadership & Team Management: Managed teams and coordinated resources to ensure project success and client satisfaction
- Vendor Relations & Client Management: Worked with external vendors, ensuring high standards in product/service delivery
- Project Coordination & Logistics: Managed project timelines, resources, and stakeholder communication
- Customer Service & Quality Assurance: Delivered excellent service, identifying areas of improvement and optimizing performance
- Technical & Analytical Skills: Strong problem-solving abilities, process optimization, and technical analysis (SAP2000, IBM Maximo, Procore, Microsoft Office, etc)
- Proficient in: MatLab, C, Python, NI Multisim, AutoCAD, SAP2000, Procore, IBM Maximo, Microsoft Office Suite
- Customer Service Excellence: Proven ability to maintain strong client relationships, manage expectations, and resolve issues quickly
- Problem-Solving & Adaptability: Ability to identify challenges and implement operational solutions in a timely manner
Timeline
Transit Railcar Technology Specialist
MTA – New York City Transit
12.2023 - Current
Algebra/Living Environment Teacher’s Assistant
CUNY STEM Institute
01.2023 - 07.2023
Engineering Coordinator, Delta Airlines Account
Jones Lang LaSalle
11.2022 - 11.2023
Command Center Tech, Delta Airlines Account
Jones Lang Lasalle
07.2022 - 11.2022
College Assistant, Department of Engineering
LaGuardia Community College
01.2020 - 10.2021
Cashier Assistant Manager
Key Food Supermarket
07.2018 - 03.2022
Master of Science - Electrical Engineering
The City College of New York
Bachelor of Science - Electrical Engineering
The City College of New York
Associate of Science - Electrical Engineering
LaGuardia Community College/CUNY
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