Frander Romero

• Provide technical support for over 500 computers, 4,000 chrome books, 300 IP Cameras, 300+ VoIP, including desktops, laptops, and tablets used by students and staff. within 7 buildings.
• Troubleshoot and resolve hardware, software, and network issues, ensuring minimal disruption to classroom activities.
• Manage and maintain the district’s network infrastructure, including routers, switches, and wireless access points.
• Install and configure educational software and applications, ensuring compatibility and usability across various devices.
• Conduct regular maintenance and updates to ensure systems are secure and running efficiently.
• Train teachers and staff on basic troubleshooting techniques and effective use of technology tools in the classroom.
• Document technical procedures and create user guides to facilitate easier troubleshooting and problem resolution.
• Assisted in the deployment and configuration of new computer systems and software applications across multiple school sites.
• Performed diagnostics and repairs on hardware components such as hard drives, memory modules, and peripherals.
• Managed user accounts and permissions in the district’s Active Directory.
• Provided on-site and remote support to resolve technical issues promptly.
• Collaborated with the IT team to develop and implement technology policies and procedures to enhance security and efficiency.
• Monitored and maintained classroom technology, including interactive whiteboards (Promethium boards) and projectors.

• Hardware troubleshooting and repair
• Software installation and configuration
• Network management (LAN/WAN)
• Familiarity with ESS System
• Familiarity with Edument Software
• Familiarity with POS programing
• Windows, macOS, and Linux operating systems
• Active Directory management
• Technical support and customer service
• Documentation and training
• Camera, Access point, Switches, Cat-wire installat information from potential loss.

• Worked with IP video network transmission and factors that impacted video rates and quality.
• Programmed security, access control and CCTV systems.
• Fully installed fire alarms and various security devices.
• Responded to maintenance calls and troubleshot devices.
• Read and understood product manuals and blueprints.
• Tested all newly installed fire alarms.
• Operated power drills, wire strippers, pliers and wire connectors to properly install and repair electronic equipment.
• Repaired access control, CCTV, electronic devices and electromechanical devices to maintain electronic security systems.
• Developed call-to-action plans to improve IT service effectiveness.
• Performed troubleshooting to correct computer hardware and software malfunctions.
• Recommended new and replacement hardware and software purchases.
• Linked computers to network and peripheral equipment.
• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
• Recovered critical information from data back ups to restore functionality.

• Assisted with movement of materials and equipment to job sites.
• Cut materials according to specifications in preparation for installation.
• Gained valuable education in residential and commercial building codes.
• Prepared materials accurately using hand and power tools to make precise cuts.
• Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.

• Set up PCs, projectors and microphones for use in video conferencing rooms.
• Maintained office PCs, networks and mobile devices.
• Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Configured systems according to prescribed software and hardware frameworks.
• Linked computers to network and peripheral equipment.
• Recommended new and replacement hardware and software purchases.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Monitored systems in operation and quickly troubleshot errors.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

• Troubleshot hardware and software to determine and rectify network problems.
• Installed cabling, wireless routers and telephone systems for data communications networks.
• Ran cabling and installed data drops for new node installations.
• Supported users both local and by phone with problem resolution and education.
• Configured and maintained network backup and recovery procedures.
• Installed, tested and serviced alarm and associated systems for commercial and residential customers.
• Programmed security, access control and CCTV systems.

• Set up and ran machinery to produce exceptional products for industrial needs.
• Performed preventive maintenance to promote machine reliability and longevity.
• Updated daily production logs and informed management of production incidents or non-conformance issues.

• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Reported suspicious activities and persons to law enforcement.
• Monitored CCTV cameras and alarm systems for security breaches.