Hi, I’m
Frandrica Clemons
Decatur,AL
Summary
Seeking a customer oriented position and growth within a company. Client-focused providing solutions to customers. Solid understanding of the systems, energetic, multi-tasked, organized, proficient, proactive, reliable, resourceful, responsible, self-directed, versatile, excellent communication skills, and well qualified.
Overview
11
years of professional experience
Work History
Toyota Boshoku
Seat Assembler
05.2023 - 07.2024
Job overview
- Achieved high levels of customer satisfaction by producing comfortable and durable seat assemblies that met or exceeded expectations.
- Consistently met production deadlines through efficient time management and prioritization of tasks.
- Boosted overall production output by offering suggestions for improving workflow based on personal experience as an assembler.
- Exhibited strong attention to detail, carefully reviewing assembled seats for any inconsistencies or imperfections before shipment.
- Played a key role in meeting company-wide sustainability goals through responsible material usage during the seat assembly process.
- Collaborated effectively with team members, resulting in increased productivity and teamwork.
- Enhanced production quality with thorough inspections and adherence to company standards.
- Improved assembly efficiency by implementing standardized processes and maintaining a clean workspace.
- Assisted in training new employees on seat assembly procedures, promoting a culture of knowledge sharing.
- Contributed to a safe work environment by following safety protocols and reporting potential hazards.
Woodbridge Alabama
Insert Operator
04.2022 - 05.2023
Job overview
- Improved efficiency by operating and maintaining high-speed insert machines for timely production.
- Maximized productivity by accurately completing work orders within specified timeframes and meeting daily quotas consistently.
- Assisted in training new employees on proper insert machine operation procedures, ensuring smooth integration into the team.
- Ensured the timely completion of work orders by effectively prioritizing tasks according to deadlines.
- Streamlined workflow processes with efficient organization of materials, tools, and equipment in the workspace.
Kelly Services
Technical & Customer Support Specialist[Remote]
01.2020 - 04.2022
Job overview
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Applied consultative approach to collect information on customer service, account and technical concerns.
- Processed customer account changes, using the Recurly CRM system.
- Consulted with customers regarding website building needs, addressing technical and support related concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Kept resources current, organized and maintained in optimal condition.
- Troubleshot and resolved problems with programs and systems.
- Educated customers on product features and technical details to highlight benefits.
Aldez
Warehouse Specialist
03.2021 - 01.2022
Job overview
- Processed orders and reported to supervisory staff when stock dwindled.
- Actively participated in continuous improvement initiatives, identifying areas for potential enhancement and implementing changes as needed.
- Verified amount of items received in orders and cross-checked with invoices.
- Streamlined receiving processes by coordinating closely with suppliers on shipment scheduling.
- Conducted cycle counts to maintain accurate inventory records while minimizing discrepancies between physical stock and system data.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
- Maintained cleanliness and organization within the warehouse facility, promoting a safe working environment for all staff members.
- Optimized storage space utilization through strategic placement of products based on size, weight, and frequency of access.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Implemented a comprehensive training program for new hires, resulting in increased productivity levels and reduced turnover rates.
- Handled hazardous materials properly according to established protocols while maintaining compliance with relevant regulations.
- Reduced order processing time with the implementation of barcode scanning and electronic inventory tracking.
Ross Dress for Less
Sales Associate
02.2016 - 09.2019
Job overview
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sitel
Call Center Representative
04.2017 - 08.2018
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
Alorica
Healthcare Customer Service Representative
01.2014 - 02.2015
Job overview
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Education
Austin High SchoolDecatur, AL
High School Diploma
Skills
- Customer service expert
- Problem Solving
- Client relations and retention
- Detail-oriented
- Meticulous attention to detail
- Conflict resolution techniques
- Focused on customer satisfaction
- Research ability
- Team management
- Skilled multi-tasker
- Teamwork
- Building Customer Loyalty
- Leadership
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking Abilities
- Adaptability and Flexibility
- Dependable and Responsible
- Data Entry
- Decision-Making
- Team Leadership and Coordination
- Product Assembly
- Product Inspection
- Production Reporting
- Operations Monitoring
Timeline
Seat Assembler
Toyota Boshoku
05.2023 - 07.2024
Insert Operator
Woodbridge Alabama
04.2022 - 05.2023
Warehouse Specialist
Aldez
03.2021 - 01.2022
Technical & Customer Support Specialist[Remote]
Kelly Services
01.2020 - 04.2022
Call Center Representative
Sitel
04.2017 - 08.2018
Sales Associate
Ross Dress for Less
02.2016 - 09.2019
Healthcare Customer Service Representative
Alorica
01.2014 - 02.2015
Austin High School
High School Diploma
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