Summary
Work History
Education
Skills
Timeline
Generic

Frandy Paul

Atlanta,GA

Summary

Efficient customer service professional with 3 years of experience in freight broker and customer service. Adept at handling 50+ calls on a daily basis while consistently resolving client issues smoothly and quickly. Fluent in both English and Creole/French, and able to provide clear customer service in both languages. Seeking to apply customer service and problem-solving expertise to benefit your company as a call center representative.

Work History

Freight Broker Agent

Anzualda Trucking Inc
  • Reduced company risk exposure by thoroughly vetting all carriers before entering into contractual agreements.
  • Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
  • Prepared hazardous material shipments in compliance with safe handling practices.
  • Developed strong relationships with carriers, ensuring timely deliveries and optimizing shipping costs.

Call Center Representative

Temp Agency
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Implemented and developed customer service training processes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and backed up other customer service managers.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Service Delivery Specialist

JCL Top Shelf Logistics
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Enhanced customer satisfaction with timely resolution of issues and proactive communication.
  • Analyzed load-related documentation and completed and accurate records.
  • Planned and adjusted routes for changing conditions with global positioning systems (GPS) equipment to minimize fuel consumption.
  • Established effective feedback channels between clients and service delivery teams, ensuring continuous improvement in operations.

Education

Associate of Business Administration - Business Communications

Ashland University
Ashland, OH

GED -

Central Georgia Technical College
Macon, GA
02.2017

Skills

  • Client coordination
  • Documentation Management
  • Freight pricing
  • Documentation preparation
  • Data Management
  • Client Relations
  • Service standard compliance
  • Data Entry
  • Call center experience
  • Data Collection
  • Account updating
  • Customer Relationship Management (CRM)
  • Understanding Customer Needs
  • Research

Timeline

Freight Broker Agent

Anzualda Trucking Inc

Call Center Representative

Temp Agency

Service Delivery Specialist

JCL Top Shelf Logistics

Associate of Business Administration - Business Communications

Ashland University

GED -

Central Georgia Technical College

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Frandy Paul