FRANEMICAH BRAITHWAITE
Queens,NY
Summary
Oversee daily operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Overview
11
11
years of professional experience
Work History
Fleet Service Agent
American Airlines
11.2023 - Current
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Connected electrical power unit and hoses to aircraft.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Warehouse Team Leader
National DCP
06.2019 - 08.2023
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and handling operations.
- Maintained high levels of accuracy in daily operations.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Determined staffing needs, developing schedules to staff all shifts.
- Enforced team adherence to safety regulations and protocols.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Developed and implemented strategies to improve team productivity and efficiency.
- Resolved conflicts between team members and addressed complaints or grievances.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Handled day-to-day shipping and receiving overseeing more than 500-1000 packages per day.
- Trained new team members on proper and safe use of tools and equipment.
Warehouse Associate/Lead
US Foods
12.2016 - 01.2019
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Developed comprehensive staff training program to improve employee performance and morale.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
Airport Ramp Agent
Worldwide Flight Services
08.2015 - 10.2016
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated ground crew activities to complete objectives on schedule.
- Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
- Connected electrical power unit and hoses to aircraft.
- Operated equipment while observing standard safety procedures.
- Maintained clean, orderly work environment free of hazards.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Strapped items down over protective padding to secure throughout transportation.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Managed warehouse operations and verified proper shipment procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
Package Handler
UPS
08.2014 - 07.2015
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Maintained accurate records of incoming and outgoing packages and shipments for future reference.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Education
Associate of Applied Science - Business Administration And Management
Queensborough Community College of The City University of New York
Oakland Gardens, NY09.2019
High School Diploma -
NYS Department Of Education
Queens, NY09.2015
Skills
- Policy Enforcement
- Warehouse Safety
- Drill Cutters
- Corrective Actions
- Inventory Tracking and Storage
- Hydraulic Jacks
- Microsoft Office
- Customer Satisfaction
- Team Collaboration
- Phone and Email Communication
- Forklift Operation
- Order Picking and Processing
Timeline
Fleet Service Agent
American Airlines
11.2023 - Current
Warehouse Team Leader
National DCP
06.2019 - 08.2023
Warehouse Associate/Lead
US Foods
12.2016 - 01.2019
Airport Ramp Agent
Worldwide Flight Services
08.2015 - 10.2016
Package Handler
UPS
08.2014 - 07.2015
Associate of Applied Science - Business Administration And Management
Queensborough Community College of The City University of New York
High School Diploma -
NYS Department Of Education
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