Franesha Boyd
Social Worker
Murfreesboro,TN
Summary
Dynamic Case Manager with proven success at Community Helpers of Rutherford County, adept at crisis intervention and individualized counseling. Expertly developed comprehensive case management plans, enhancing client access to vital resources. Recognized for strong organizational skills and active listening, ensuring effective program delivery and client satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Case Manager
Community Helpers of Rutherford County
08.2018 - Current
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Developed and implemented training programs for staff.
- Monitored program performance and outcomes for successful delivery of services.
CDBG-CV Case Manager
Community Helpers of Rutherford County
12.2022 - 08.2023
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted with a special grant project that help clients with rent and utilities for six months.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Internship
Community Helpers of Rutherford County
01.2022 - 12.2022
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Prepared project presentations and reports to assist senior staff.
- Participated in workshops and presentations related to projects to gain knowledge.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
Resident Assistant
Stones River Manor
09.2020 - 12.2020
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
Education
Bachelor of Arts - Social Work
Middle Tennessee State University
Murfreesboro, TN12-2022
Skills
- Patient support
- Individualized counseling
- Utilization review
- Family education programs
- Time management
- Verbal and written communication
- Intervention plans
- Crisis intervention
- Organization and multitasking
- Critical thinking
- Active listening
Timeline
CDBG-CV Case Manager
Community Helpers of Rutherford County
12.2022 - 08.2023
Internship
Community Helpers of Rutherford County
01.2022 - 12.2022
Resident Assistant
Stones River Manor
09.2020 - 12.2020
Case Manager
Community Helpers of Rutherford County
08.2018 - Current
Bachelor of Arts - Social Work
Middle Tennessee State University
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