Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
Generic

Frangeli Morales-Rodriguez

Philadelphia,PA

Summary

My name is Frangeli, but everyone calls me Fran. I am a people person who enjoys interacting with others, especially customers. My goal for any line of work is to ensure that the consumer I assist leaves satisfied and happy. I constantly strive to provide A+ customer service. I'm currently a college student, but my schedule is flexible. I'm bilingual; I speak excellent Spanish and English. I work hard and follow instructions precisely as given. I also enjoy workplaces where everyone works as a team. I've been a team member for a long time, and I don't see myself ever getting tired of it. I am also a fast learner and always willing to learn new ways to improve.

Overview

9
9
years of professional experience

Work History

Receptionist

Empower Grace Home Care
08.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • I answered the phone quickly and directed incoming calls to the correct offices.
  • Kept the reception area clean and neat to give visitors a positive first impression.

Store Associate

Dds Discount
12.2022 - 07.2023
  • Experienced on the register
  • Assisted customers with product selection, pricing and availability.
  • Provided cash register operations and handled customer payments.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Organized store displays to ensure maximum visibility of products.
  • Ensured the cleanliness and tidiness of the store.
  • Addressed customer complaints in a professional manner.
  • Operated scanning equipment for price checks and stock replenishment.
  • Assisted with loading and unloading deliveries from vendors.
  • Processed returns and exchanges according to company policy.
  • Performed daily opening and closing procedures for store operation.
  • Answered incoming calls regarding product inquiries or orders.
  • Demonstrated excellent customer service skills at all times.
  • Reconciled daily sales transactions against cash registers totals.

Store Associate

Aldi
09.2021 - 04.2022
  • Assisted customers with product selection, pricing and availability.
  • Provided cash register operations and handled customer payments.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Ensured the cleanliness and tidiness of the store.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Set up and operate machine tools to produce precision parts and instruments.
  • Swept and mopped floors in public areas.
  • Cleaned windows, door frames, and sills.
  • Emptied trash cans and replaced liners.
  • Stocked restrooms with paper products and soap dispensers.
  • Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.

Fast Food Crew Member

Texas chicken and burgers
08.2016 - 08.2020
  • Greeted customers in a friendly and professional manner.
  • Operated cash registers to process customer orders.
  • Assisted with food preparation tasks, such as cutting vegetables and making sandwiches.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Followed all health and safety regulations when handling food.
  • Provided excellent customer service by responding to inquiries promptly.
  • Took orders from customers over the phone or in person.
  • Organized take-out orders for customers quickly and accurately.
  • Monitored product freshness and rotation of stock on shelves according to company guidelines.

Store Associate

Old Navy
08.2018 - 05.2020
  • Assisted customers with product selection, pricing and availability.
  • Provided cash register operations and handled customer payments.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Ensured the cleanliness and tidiness of the store.
  • Addressed customer complaints in a professional manner.
  • Operated scanning equipment for price checks and stock replenishment.
  • Processed returns and exchanges according to company policy.
  • Performed daily opening and closing procedures for store operation.
  • Answered incoming calls regarding product inquiries or orders.
  • Demonstrated excellent customer service skills at all times.

Education

High School Diploma -

Mariana Bracetti Academy
Philadelphia, PA
06.2019

Some College (No Degree) - Dental Hygiene

Community College of Philadelphia
Philadelphia, PA

Skills

  • Bilingual
  • Payment Processing and Return Processing
  • POS Systems experience
  • Building Customer Loyalty
  • Engaging With Customers with professionalism
  • Flexible Hours
  • Sales and Marketing
  • Store Organization
  • Product Knowledge
  • Loss Prevention
  • Retail Merchandising
  • Cash Handling
  • Organization skills
  • Telephone skills
  • Customer/Client relations
  • Appointment scheduling

Languages

English
Proficient
C2
Spanish
Native or Bilingual

Education and Training

true

Timeline

Receptionist

Empower Grace Home Care
08.2023 - Current

Store Associate

Dds Discount
12.2022 - 07.2023

Store Associate

Aldi
09.2021 - 04.2022

Store Associate

Old Navy
08.2018 - 05.2020

Fast Food Crew Member

Texas chicken and burgers
08.2016 - 08.2020

High School Diploma -

Mariana Bracetti Academy

Some College (No Degree) - Dental Hygiene

Community College of Philadelphia

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