FRANIE MAY F. GONZALES
San Dimas,CA
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Freight Cashier/Account Assistant/Customer Service Representative
AMASS Global Network (US) Inc.
City of Industry, CA
12.2021 - 01.2024
- Basic skills associated with accounts receivable
- Customer Service attending to new and old clients request
- Attending high volume inbound and outbpund calls
- Verify documentation to support cargo release and collection process
- Find and use accounting data to resolve problems and discrepancies
- Assist other members of the accounting department in daily tasks
- General office clerical duties as assigned by management
- Reconcile statementsand payment records
- Ensure payments are credited and postedcorrectly
- Corresponds with vendors regardinf billing and payments
- Analyze accounts
- Review vendor and serviceprovider agreements
- Prepare reports
- Streamline the payment process
Dental Assistant- Front and Back Office
Synergy Dental Implant Center
West Covina, CA
05.2021 - 12.2021
- Greeting patients as they arrive and answering the phones
- Scheduling and cancelling patient appointments
- Dental Charting and Treatment Planning
- Completing and filing insurance forms and dental billing records
- Translating dental services into proper billable codes
- Managing office inventory and supplies
- Communicating with dental supply vendors
- Handling test results including x-rays
- Office duties including document filing, scanning, and creation.
- Assist with the dental procedures
Import Executive
Almoayed Wilhelmsen LTD.
Al Hidd, Bahrain
05.2017 - 09.2019
- Coordinate all operational/Documentation work for Import
- Coordinate with Principals to get Manifest/Documents for LCL Console Boxes
- Prepare arrival notices as per manifest and send to customers in time
- Attend all queries of the customers
- Update Principals IT applications as well as WSS in-house applications
- No credits to be extended to customers without approval from LM
- Prepare import revenue sheet
- Keep track of container inventories including empty containers available in the port
- Preparation and execution of Quotation for Import and Export Rates
- Prepare the Proposal, Invoices, Quotations
- Maintaining Few Accounts
- General Correspondence
- Attending the Clients and Customers Needs
- Maintaining Office Files
- Assist and process interstate and overseas road trasportation documentation process
- Coordinate with the Trasportation division
Customer Support Supervisor
Celerity Shipping & Forwarding Co. WLL
Hidd, Bahrain
07.2010 - 04.2017
- Handle LCL Import Documentation and Operations
- Handle Import Key Accounts
- Handle Freight Forwarding Import Documentation and Operations
- Interaction with the Major Clients
- Headed the Sea & Air Freight Service
- General Correspondence
- Preparing the Proposal, Invoices, Quotations
- Updating & Reporting of the details job
- Attending the Clients and Customers Needs
- Maintaining Office Files
- Provides the revenue report
MEP-WIR Coordinator/Document Controller
CEBARCO BAHRAIN SPC
Bahrain City Center Project, Bahrain
12.2006 - 05.2010
- Registering and processing of internal and external documents such as Work Inspection Request and Request for Builder's Work
- Maintain document control registers / documents for incoming and outgoing project documents
- Ensure that the latest revision and approval status of drawings is kept updated continuously
- Maintain stick files in an orderly manner
- Production of status reports for weekly / monthly meetings
- Ensure all hard and electronic copy distribution of controlled documents to focal point
- Maintain documents for transmittal process for project documents
- Expedite and maintain acknowledgements to transmittals
- Expedite responses to transmittals sent for review/comment
- Respond to queries regarding revision status of issued drawings / documents from engineering / drafting personnel
- Follow procedures and update document control procedures when necessary
- Manage the electronic and hard copy filing of project related technical documentation
- Scanning, creations of CD's and file manipulation
- Assure document quality to include completeness, accuracy and compliance with established procedures and updates
- Filing and archiving of documentation to facilitate easy retrieval at a later date
- Sending of Drawing Transmittals and Submittals
- Ensuring that drawing transmittals are acknowledged in case there is a dispute on whether the drawings were transmitted
- Manage the document/drawing review process, Internal and External
- Archiving data for historical purposes.
Education
Medical Billing and Coding - Medical Insurance Coding
Highkey Coding And Staffing Network, LLC
Hemet, CA05-2023
Bachelor of Science in Computer Science -
De La Salle University
Manila, Philippines12.2004
High School -
Araullo University
Cabanatuan City, Philippines04.2000
Skills
- Communication
- Ability to Work Under Pressure
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
- Leadership
- Adaptability
- Customer Service
- Records Maintenance
- Regulatory Compliance
- Payment posting
Ethnicity
Asian
Personal Information
- Age: 41 years old
- Date of Birth: 05/22/1983
- Nationality: Filipino
- Marital Status: Married
Certification
- Basic Life Support Provider Card BLS –American Heart Association.
Timeline
Freight Cashier/Account Assistant/Customer Service Representative
AMASS Global Network (US) Inc.
12.2021 - 01.2024
Dental Assistant- Front and Back Office
Synergy Dental Implant Center
05.2021 - 12.2021
Import Executive
Almoayed Wilhelmsen LTD.
05.2017 - 09.2019
Customer Support Supervisor
Celerity Shipping & Forwarding Co. WLL
07.2010 - 04.2017
MEP-WIR Coordinator/Document Controller
CEBARCO BAHRAIN SPC
12.2006 - 05.2010
Medical Billing and Coding - Medical Insurance Coding
Highkey Coding And Staffing Network, LLC
Bachelor of Science in Computer Science -
De La Salle University
High School -
Araullo University
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