Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Franisha Latimore

Las Vegas,NV

Summary

Versatile Customer Support Specialist, extending over 15 years of elite customer interactions. Offering a diverse background and skill sets that enable the ability to step into roles rapidly making positive enhancements to drive company success, while demonstrating superb judgment in balancing customer, employee and company objectives. A motivational leader and organizational problem-solver with advanced supervisory, and team building skills. Naturally gifted at working with all types of clients, and building loyalty by consistently meeting customer expectations. Looking for a new role where hard work and dedication will be highly valued.

Overview

6
6
years of professional experience

Work History

Customer Care Manager (Remote)

Vacatia Inc.
Mill Valley, CA
08.2021 - Current
  • Directed customer support team members and leveraged data analytics to identify areas of improvement and accountability.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.

Front Desk Associate

First Service Residental
Las Vegas, NV
11.2019 - 08.2021
  • Handled resident complaints and expedited maintenance requests.
  • Completed lease applications and verifications, notifying prospects of results.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.

Guest Services Supervisor

Tricom Management
Anaheim, CA
01.2018 - 11.2019
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
  • Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.

Education

Associate of Arts - Creative Arts

College of Southern Nevada
Las Vegas, NV
05.2015

Skills

  • Verbal and Written Communication
  • Computer Skills
  • Customer Service
  • Process Improvement
  • MS Office
  • Proficient in Microsoft 365, Google Suite
  • Account Management
  • Documentation and Reporting
  • Administration and Reporting
  • Team Leadership
  • Problem Resolution
  • Decision Making
  • Good Judgment
  • Professional and Courteous
  • Training and Development
  • Performance Evaluations
  • Managing Operations and Efficiency

Other Programs Include: Slack, Zoom, Jira, Java, Asana, Adobe, Canvas, Workforce, Salesforce, Zendesk, Cloudbeds, Tableau

Affiliations

InfinitelyBlessed.Org Est. 2023- Empowering People & Building Communities

Timeline

Customer Care Manager (Remote)

Vacatia Inc.
08.2021 - Current

Front Desk Associate

First Service Residental
11.2019 - 08.2021

Guest Services Supervisor

Tricom Management
01.2018 - 11.2019

Associate of Arts - Creative Arts

College of Southern Nevada

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Franisha Latimore