Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
11.2023 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Craft Cocktail Bartender
Stack 571 Burger and Whiskey
04.2023 - 09.2023
- Enhanced customer satisfaction by creating unique and visually appealing craft cocktails.
- Managed cash handling procedures accurately, ensuring proper accounting of daily sales transactions.
- Educated patrons on the history and nuances of various spirits, fostering a deeper appreciation and understanding of craft cocktails.
- Maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender
Moctezuma's Mexican Restaurant & Tequila Bar
09.2023 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Throw Social
03.2022 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
Server/Event Server
Punch Bowl Social
11.2021 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server/Bartender
Uno Pizzeria & Grill
09.2020 - 09.2021
- Greeted patrons and took food and beverage orders
- Checked and validated customers' identification to uphold company policies and federal regulations
- Mixed alcoholic and non-alcoholic drinks, including specialty cocktails
- Cleaned and maintained bar area
- Calculated bar tabs and collected and processed payments
Server
Buffalo Wild Wings
03.2019 - 08.2020
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly
- Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation
- Thorough knowledge of menu offerings, including food, spirits, and wine
- Skilled at anticipating, identifying, and fulfilling guest needs and clarifying special orders
- Success multitasking while remaining professional and courteous in fast-paced environments
Server
Anthony's Pier 9
02.2019 - 03.2019
- Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet
- Carrying plates of food on trays and serving guests
- Keep glasses filled; remove each round of plates and replenish utensils
- Perform cleaning tasks and breakdown of service
- Maintain high standards of safety and cleanliness
- Adhere to grooming and appearance standards
Trusted Advisor
ASHLEY FURNITURE HOMESTORE
02.2018 - 02.2019
- Inside sales associate, approached and assisted customers through the furniture buying process
- Recommended products based on customer needs and desires, answered questions regarding products
- Maintained a knowledge of sales, promotions, store policies, and security practices
- Prepared sales slips and contracts, arranged delivery and facilitated special requests and orders
- Provided knowledgeable, honest, and superior customer service
Teller
HVFCU
02.2015 - 03.2016
- Identify members, validate, and cash checks
- Explain, advise, and promote products and services
- Ensure accuracy during transactions in accordance with procedure
- Balance cash and checks at the end of each shift
- Help with task within the teller office
Sales Associate
MACY'S
12.2012 - 03.2015
- Maintain excellent customer service skills and a proven record as a top sales performer
- Skilled in the areas of order processing, inventory control, and cashier management
- Hardworking, energetic, and reliable; recognized for assuming additional responsibilities
- Excellent problem solver with strong sales analysis and reporting skills
Concessions Staff
DUTCHESS STADIUM
05.2012 - 08.2013
- Worked in alcohol concession, responsible for serving beer to park patrons
- Maintained good customer relations and responsible serving protocols
- Accountable for large sums of cash
Teacher Assistant
ROSEHILL MANOR DAYCARE
05.2011 - 04.2013
- Helped with organizing classroom in which children can work and play safely
- Supporting children with their activities, promoting physical, intellectual, emotional, and social development
- Assisted with administrative tasks
Education
High School Diploma -
06.2012
Skills
POS
Sales
Server
Customer Service
Bartending
Food Safety
Food handling
Inside Sales
Cash handling
Guest services
Serving
Restaurant experience
Cash register
Teaching
Food service
Time management
Certification
- MAST Permit, 04/01/23 to 04/01/25
- Food Handler Certification, 04/01/23 to 04/01/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server - Texas Roadhouse
11.2023 - 05.2025
Bartender - Moctezuma's Mexican Restaurant & Tequila Bar
09.2023 - 11.2023
Craft Cocktail Bartender - Stack 571 Burger and Whiskey
04.2023 - 09.2023
Bartender - Throw Social
03.2022 - 09.2023
Server/Event Server - Punch Bowl Social
11.2021 - 03.2022
Server/Bartender - Uno Pizzeria & Grill
09.2020 - 09.2021
Server - Buffalo Wild Wings
03.2019 - 08.2020
Server - Anthony's Pier 9
02.2019 - 03.2019
Trusted Advisor - ASHLEY FURNITURE HOMESTORE
02.2018 - 02.2019
Teller - HVFCU
02.2015 - 03.2016
Sales Associate - MACY'S
12.2012 - 03.2015
Concessions Staff - DUTCHESS STADIUM
05.2012 - 08.2013
Teacher Assistant - ROSEHILL MANOR DAYCARE
05.2011 - 04.2013
BEACON HIGH SCHOOL - High School Diploma,