Franjanice Mitchell

Work History

Server

Texas Roadhouse

11.2023 - 05.2025

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.

Craft Cocktail Bartender

Stack 571 Burger and Whiskey

04.2023 - 09.2023

Enhanced customer satisfaction by creating unique and visually appealing craft cocktails.
Managed cash handling procedures accurately, ensuring proper accounting of daily sales transactions.
Educated patrons on the history and nuances of various spirits, fostering a deeper appreciation and understanding of craft cocktails.
Maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Bartender

Moctezuma's Mexican Restaurant & Tequila Bar

09.2023 - 11.2023

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Kept bar presentable and well-stocked to meet customer needs.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Followed alcohol awareness procedures for preventing excessive guest intoxication.

Bartender

Throw Social

03.2022 - 09.2023

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Kept bar presentable and well-stocked to meet customer needs.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Contributed to event success, planning beverage menus and efficiently serving large groups.

Server/Event Server

Punch Bowl Social

11.2021 - 03.2022

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Server/Bartender

Uno Pizzeria & Grill

09.2020 - 09.2021

Greeted patrons and took food and beverage orders
Checked and validated customers' identification to uphold company policies and federal regulations
Mixed alcoholic and non-alcoholic drinks, including specialty cocktails
Cleaned and maintained bar area
Calculated bar tabs and collected and processed payments

Server

Buffalo Wild Wings

03.2019 - 08.2020

Dedicated to ensuring customer satisfaction by remaining accessible and friendly
Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation
Thorough knowledge of menu offerings, including food, spirits, and wine
Skilled at anticipating, identifying, and fulfilling guest needs and clarifying special orders
Success multitasking while remaining professional and courteous in fast-paced environments

Server

Anthony's Pier 9

02.2019 - 03.2019

Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet
Carrying plates of food on trays and serving guests
Keep glasses filled; remove each round of plates and replenish utensils
Perform cleaning tasks and breakdown of service
Maintain high standards of safety and cleanliness
Adhere to grooming and appearance standards

Trusted Advisor

ASHLEY FURNITURE HOMESTORE

02.2018 - 02.2019

Inside sales associate, approached and assisted customers through the furniture buying process
Recommended products based on customer needs and desires, answered questions regarding products
Maintained a knowledge of sales, promotions, store policies, and security practices
Prepared sales slips and contracts, arranged delivery and facilitated special requests and orders
Provided knowledgeable, honest, and superior customer service

Teller

HVFCU

02.2015 - 03.2016

Identify members, validate, and cash checks
Explain, advise, and promote products and services
Ensure accuracy during transactions in accordance with procedure
Balance cash and checks at the end of each shift
Help with task within the teller office

Sales Associate

MACY'S

12.2012 - 03.2015

Maintain excellent customer service skills and a proven record as a top sales performer
Skilled in the areas of order processing, inventory control, and cashier management
Hardworking, energetic, and reliable; recognized for assuming additional responsibilities
Excellent problem solver with strong sales analysis and reporting skills

Concessions Staff

DUTCHESS STADIUM

05.2012 - 08.2013

Worked in alcohol concession, responsible for serving beer to park patrons
Maintained good customer relations and responsible serving protocols
Accountable for large sums of cash

Teacher Assistant

ROSEHILL MANOR DAYCARE

05.2011 - 04.2013

Helped with organizing classroom in which children can work and play safely
Supporting children with their activities, promoting physical, intellectual, emotional, and social development
Assisted with administrative tasks

Overview

Work History

Server

Craft Cocktail Bartender

Bartender

Bartender

Server/Event Server

Server/Bartender

Server

Server

Trusted Advisor

Teller

Sales Associate

Concessions Staff

Teacher Assistant

Education

High School Diploma -

Skills

Certification

Personal Information

Timeline

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