Franjeliz De la Rosa
Newark,NJ
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
5
5
years of professional experience
Work History
Host/Waitress/bartender
Spot Karaoke Bar & Lounge
08.2021 - Current
- Acted as security bouncer and kept watch for overly intoxicated customers and violent or untoward behavior, to ensure a safe environment that customers can enjoy
- Used cash registers and credit card machines to cash out customers.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Served 8 tables per night with 40+ guests at a time
- Memorize over 30 menu items and rotating specials in order to give customized recommendations to guests
- Help achieve continuous annual increases in beverage sales
- Keep up with new drinks and learn about countless drink recipes and mixing techniques
- Manage bar inventory and place orders as needed
- Taking phone calls and while providing information about events, as well as explaining the establishment security policy
- Handle difficult and inappropriate clients with grace and professionalism.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Drive Thru Cashier
McDonalds
01.2020 - 07.2020
- Greeted customers upon their entry into the store and helped them with any questions and concerns
- Learned to develop multi-task skills, developed agility and customer comprehension by memorizing over 40 menu items and rotating specials in order to give customized recommendations to guests
- Followed guidelines for allergy and diet concerns and obeyed food handling safety regulations and procedures.
Operations
Walgreens
06.2019 - 01.2020
- Interact with customers, manage transactions, while applying problem solving skills to resolve customer inquiries and disputes
- Handle customer inquiries, complaints, billing questions and payment extension/service requests
- Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
Explainer
New York Hall of Science
01.2019 - 06.2019
- Helped other departments with stocking shelves, cleaning floors, and tidying up when no customers were in the queue
- Give an extended explanation on how science was applied in the exhibits of the museum by memorizing the stories and art behind more than 40 sculptures in the museum
- Maintain direct contact with all museum staff to ensure safety during school visits with more than 150 students around the museum.
Education
Queensborough Community College
High School Diploma -
PanAmerican High School
01.2019
Skills
- Multi-task
- Teamwork
- Bilingual (Spanish - English)
- Adaptive
- Basic Computational
- Server / Bartender
- Organizational Skills
- Food and Beverage Service
- Coaching and Training
- Safety and Sanitation
- Hospitality Service Expertise
- Public Interaction
- Issue Resolution
Languages
Spanish
Native or Bilingual
Timeline
Host/Waitress/bartender
Spot Karaoke Bar & Lounge
08.2021 - Current
Drive Thru Cashier
McDonalds
01.2020 - 07.2020
Operations
Walgreens
06.2019 - 01.2020
Explainer
New York Hall of Science
01.2019 - 06.2019
Queensborough Community College
High School Diploma -
PanAmerican High School
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