Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Top sales achievement, consecutive months
Languages
Software
Work Availability
Affiliations
Interests
Work Preference
Quote
Websites
Timeline
Generic

Frank Aftahi

Menifee

Summary

Dynamic Customer Loyalty Manager with proven success at Mercedes-Benz of Temecula, enhancing customer retention through innovative rewards programs and strategic upselling. Expert in CRM systems and brand loyalty development, I fostered cross-functional collaboration, driving significant revenue growth while cultivating strong team relationships and ensuring exceptional customer experiences.

Loyalty professional with track record of driving customer engagement and retention through innovative loyalty programs. Proven ability to collaborate with cross-functional teams to achieve strategic goals and adapt to changing business needs. Recognized for strong strategic planning and data analysis skills.

Knowledgeable Customer Success Professional with solid history of developing and executing loyalty programs that drive customer retention and engagement. Successfully implemented initiatives that enhanced customer satisfaction and loyalty across various platforms. Demonstrated expertise in data analysis and strategic planning.

Professional with strong background in customer loyalty and retention. Skilled in developing effective loyalty programs and driving customer engagement. Adept at team collaboration and flexible in dynamic environments. Known for delivering impactful results and fostering customer-centric culture.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Customer Loyalty Manager

Mercedes-benz Of Temecula
04.2020 - Current
  • Championed a culture of continuous improvement, soliciting input from team members at all levels in pursuit of enhanced program outcomes.
  • Evaluated competitive landscape, identifying potential areas for differentiation within the loyalty space.
  • Collaborated with cross-functional teams to align loyalty initiatives with broader organizational goals.
  • Strengthened brand loyalty, ensuring consistent messaging across all platforms and touchpoints.
  • Drove incremental revenue through targeted upsell initiatives designed specifically for high-value customers.
  • Coordinated special events and exclusive experiences to foster deeper connections between customers and the brand.
  • Harmonized internal reporting procedures related to loyalty metrics, promoting greater consistency across departments in tracking success factors.

Customer Loyalty Manager

Toyota Carlsbad
02.2013 - 04.2020
  • Championed a culture of continuous improvement, soliciting input from team members at all levels in pursuit of enhanced program outcomes.
  • Evaluated competitive landscape, identifying potential areas for differentiation within the loyalty space.
  • Collaborated with cross-functional teams to align loyalty initiatives with broader organizational goals.
  • Strengthened brand loyalty, ensuring consistent messaging across all platforms and touchpoints.
  • Drove incremental revenue through targeted upsell initiatives designed specifically for high-value customers.
  • Coordinated special events and exclusive experiences to foster deeper connections between customers and the brand.
  • Harmonized internal reporting procedures related to loyalty metrics, promoting greater consistency across departments in tracking success factors.
  • Enhanced customer loyalty by developing and implementing targeted rewards programs.
  • Improved member retention rates by regularly assessing feedback and making data-driven adjustments to offerings as needed.
  • Boosted customer satisfaction with effective resolution of concerns and proactive outreach efforts.
  • Increased repeat business through personalized communication strategies and tailored promotions.
  • Ensured data privacy compliance, maintaining secure systems for processing sensitive information.
  • Conducted thorough market research to identify trends and opportunities for program improvements.
  • Spearheaded partnership development efforts aimed at expanding the reach of existing programs while remaining focused on core objectives.
  • Created compelling marketing campaigns to increase awareness of loyalty benefits among target audiences.
  • Created and managed social media campaigns to increase brand engagement.
  • Conducted market research to identify new opportunities and target markets.

Sales Consultant

Penske Auto Groupe (Mini of San Diego)
04.2009 - 02.2013
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Responded to telephone and in-person requests for information.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.

President

Byte Gallery, Inc.
08.1989 - 02.2009
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.

Education

Bachelor of Science - Computer Science

University of New Haven
West Haven, CT
01-1979

Skills

  • Customer experience enhancement
  • Influencing skills
  • Customer retention strategies
  • Customer segmentation
  • Rewards program management
  • Brand loyalty development
  • CRM systems expertise
  • Customer lifecycle management
  • Teamwork

Accomplishments

  • Achieved Mercedes-Benz Master Certification by completing Mercedes-Benz University.
  • Collaborated with team of 10 sales Managers in the development of "Perfect Upgrade Program (POP)"
  • Achieved Master Certification by completing online Training at Toyota University, with accuracy and efficiency.

Certification

Certified Sales and Leasing Probational

Certified Momentum, CRM - SaaS

Certified Autoalart, Customer retention SaaS

Certified Dealersocket, CRM - SaaS


Top sales achievement, consecutive months

Top salesman of the month, gross sales as well as Units, 3months in a row. First quarter of 2024

Languages

English
Full Professional
Persian
Native or Bilingual

Software

Microsoft Products

Momentum CRM

Dealer Socket CRM

Sales Force

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • Mercedes-Benz, USA
  • Toyota Motors, USA

Interests

Tennis

Golf

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Quote

Customer loyalty is measured by one customer retention at a time
Frank Aftahi

Timeline

Customer Loyalty Manager

Mercedes-benz Of Temecula
04.2020 - Current

Customer Loyalty Manager

Toyota Carlsbad
02.2013 - 04.2020

Sales Consultant

Penske Auto Groupe (Mini of San Diego)
04.2009 - 02.2013

President

Byte Gallery, Inc.
08.1989 - 02.2009

Bachelor of Science - Computer Science

University of New Haven

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Frank Aftahi