Summary
Overview
Work History
Education
Skills
Timeline
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Frank Aguilera

Las Vegas,Nevada

Summary

Patient Care Coordinator at UnitedHealthcare | HR Compliance Specialist | UNLV Biology Student | Air National Guard (Client Systems).

I am dedicated to bridging the gap between complex logistical systems and exceptional service. Whether it is troubleshooting technical barriers for patients or managing HRIS data integrity, I focus on delivering results through discipline and a 'quality-first' mindset.

Overview

3
3
years of professional experience

Work History

Airman First Class

Air National Guard
Reno, NV
10.2025 - Current
  • Successfully cleared federal vetting, comprehensive background investigation, and medical clearance for military service.
  • Technical Aptitude: Selected for AFSC ID7XIE (Client Systems) based on high technical ASVAB scores in logic and electronics.
  • Security Clearance: Eligible for U.S. Top Secret Security Clearance; background investigation currently in progress.
  • Proactive Training: Independently studying IT fundamentals, including OS deployment and network security, ahead of formal military technical school.

Patient Care Coordinator

United Health Care
Las Vegas, NV
10.2025 - Current
  • Scheduling Coordination: Orchestrate and manage complex scheduling for patient services, ensuring timely deployment of care resources and technical support teams.
  • Outbound Communication: Conduct high-volume outbound calls to facilities regarding care updates, maintaining the polite and professional demeanor required for medical notifications and recalls.
  • Troubleshooting & Documentation: Assist patients with technical service barriers and document all interactions with a "quality mindset" to ensure audit-ready records.
  • Regulatory Adherence: Follow strict messaging protocols and scripts to communicate sensitive healthcare information, ensuring consistency and regulatory compliance.

HR Assistant

Target
Las Vegas, NV
05.2023 - 10.2025
  • Credentialing & Compliance: Managed the verification and compliance tracking for team member onboarding, ensuring all background checks and legal credentials met strict corporate standards.
  • Data Entry & Records Management: Performed high-volume data entry into HRIS systems with 100% accuracy, managing sensitive personnel files and vendor-related documentation.
  • Process Adherence: Consistently applied corporate protocols for sensitive communications, ensuring a professional and uniform message across the organization.

Education

Bachelor of Science - Biology

University of Nevada
Las Vegas

High School Diploma -

Las Vegas High School
Las Vegas
05.2022

Skills

    Access Control & Surveillance: Monitoring entry points and using CCTV/surveillance software

    Asset Protection: Understanding the importance of protecting high-value digital infrastructure

    Incident Reporting: Writing clear, concise, and objective reports (Military style)

    Tactical Decision Making: Ability to stay calm and make logical choices under pressure

    Active top Security Clearance (In-Progress): Vetted for reliability and trustworthiness

Timeline

Airman First Class

Air National Guard
10.2025 - Current

Patient Care Coordinator

United Health Care
10.2025 - Current

HR Assistant

Target
05.2023 - 10.2025

Bachelor of Science - Biology

University of Nevada

High School Diploma -

Las Vegas High School
Frank Aguilera