Frank Alonzo
West Valley City,UT
Summary
Accomplished Lead Installation Technician with a proven track record at Siemens Automation, excelling in customer satisfaction and project management. Expert in technical troubleshooting and preventive maintenance, I significantly reduced installation times through effective team coordination. Renowned for a positive attitude and problem-solving skills, I consistently deliver high-quality service and technical support, enhancing system reliability and client trust. Hardworking Field Service Engineer bringing 11+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Overview
25
25
years of professional experience
Work History
Field Service Technician
Glory Global Solutions
02.2018 - Current
- Break Fix of Currency Dispensers and Recyclers
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Senior Field Service Engineer
Braswell Office Systems
09.2017 - 02.2018
- Service of Ricoh copiers and printers
- Tested equipment performance and demonstrated operation and servicing best practices.
- Disassembled and reassembled complex devices to repair or replace worn or malfunctioning components.
- Managed inventory of spare parts, ensuring availability of components for efficient repair operations while minimizing costs.
Lead Hybrid Service Engineer
Precision Document Solutions
08.2012 - 02.2018
- Installed, configured and tested managed print service equipment.
- Lead over Corpus Christi and Brownsville team.
- Managed inventory for the South Texas locations
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
Lead Installation Technician
Siemens Automation
02.1999 - 09.2002
- Installation and support of U.S. Postal sorting equipment
- Managed Team A and B total of 6 co-workers
- Enhanced customer satisfaction by ensuring timely and accurate installation of equipment.
- Led cross-functional teams on large-scale installation projects, ensuring seamless collaboration and successful project completion.
- Reduced installation time with efficient project management and team coordination.
- Completed complex installations within tight deadlines, showcasing strong problem-solving abilities and adaptability under pressure.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Installed and configured new equipment and systems according to company standards.
- Followed all company guidelines regarding safety procedures when out in field.
- Provided technical support and training to users on new systems to ease transitions.
Education
GED -
U. S. Army Management Staff College
Fort Belvoir, VA03.1983
Skills
- Problem-Solving
- Positive Attitude
- Troubleshooting and repair
- Field Repairs
- Customer Service
- Preventive Maintenance
- Technical Troubleshooting
- Customer training
- Technical Support
- Repair and Installation
- Installation and maintenance
- Network Connectivity
Timeline
Field Service Technician
Glory Global Solutions
02.2018 - Current
Senior Field Service Engineer
Braswell Office Systems
09.2017 - 02.2018
Lead Hybrid Service Engineer
Precision Document Solutions
08.2012 - 02.2018
Lead Installation Technician
Siemens Automation
02.1999 - 09.2002
GED -
U. S. Army Management Staff College
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