Frank Amato
Huntington Beach,United States
Summary
Dynamic customer service professional with over 10 years of experience driving exceptional service delivery and fostering strong client relationships.
Overview
13
13
years of professional experience
Work History
Senior Claims Coordinator
All County Environmental and Restoration
04.2024 - 09.2024
- Developed comprehensive reports outlining trends in common claim issues which allowed for proactive problem-solving initiatives.
- Mitigated client claim exposures through strategic management of claims.
- Managed high-volume caseloads, prioritizing tasks effectively to ensure timely resolution of all assigned claims.
- Increased accuracy in claims data entry, ensuring proper documentation for future reference and audits.
- Established strong relationships with key stakeholders, including clients, adjusters, attorneys, and medical providers, facilitating smooth communication throughout the claims process.
- Negotiated settlements with clients and insurance companies, securing favorable terms for all parties involved.
- Liaised between various departments within the organization to facilitate efficient communication flow during claims management processes.
General Manager
Classic Restoration and Construction
06.2023 - 03.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Regional Customer Service Manager
Empire Today
03.2021 - 06.2023
- Fostered a positive work environment by promoting teamwork and open communication among team members, leading to increased morale and reduced attrition.
- Increased employee engagement through recognition programs that rewarded top performers for their contributions towards achieving business goals.
- Analyzed customer feedback data to identify trends and areas for improvement, leading to tailored action plans.
- Spearheaded process improvements within the department that resulted in significant cost savings without compromising service quality or performance KPIs.
- Introduced innovative problem-solving techniques that empowered team members to find creative solutions in complex situations.
- Managed a team of customer service representatives, ensuring high-quality support and timely issue resolution.
- Collaborated with regional sales teams to develop targeted marketing campaigns for improved customer retention.
- Led cross-functional projects aimed at improving overall customer experience within the region.
Resolution Specialist
3 Day Blinds
05.2016 - 03.2020
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
Front End Supervisor
The Home Depot Inc
08.2011 - 03.2016
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Education
No Degree - Architectural And Building Sciences
Fullerton College
Fullerton, CASkills
Microsoft Office
Policy Interpretation
Claims Management
Financial Acumen
Teamwork and Collaboration
Customer Service
Problem-Solving
Reliability
Team Leadership
Timeline
Senior Claims Coordinator
All County Environmental and Restoration
04.2024 - 09.2024
General Manager
Classic Restoration and Construction
06.2023 - 03.2024
Regional Customer Service Manager
Empire Today
03.2021 - 06.2023
Resolution Specialist
3 Day Blinds
05.2016 - 03.2020
Front End Supervisor
The Home Depot Inc
08.2011 - 03.2016
No Degree - Architectural And Building Sciences
Fullerton College
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