Frank Ambrusko

Work History

AP Lead - Support Desk

Flexport

Atlanta, GA

03.2023 - Current

Manage a team of 4 AP Specialists.
Work closely with the Freight Audit Team to ensure Flexport bills are paid according to established Vendor Net terms.
Work closely with all the leads of the various Air, Trucking, and Ocean modes.
Process Gate Fee payments.
Claim Pier Pass (TMF) and Port Check (CTF) containers.
Process Emergency Checks to the U.S. Customs Boarder and Protection.
Reconcile PayCargo and Stripe third-party payments.
Resolve Jira AP tickets according to the established SLAs.
Conduct team meetings, individual coaching and development, and performance reviews.

AR Operations Lead

Flexport

Atlanta, GA

06.2021 - Current

Managed a team of 4 AR specialists.
Developed a Soft Skills training program for all AR Staff.
Coached and developed staff having team and one on one meetings. Also, conducted mid-year and yearly performance reviews.
Created the AR Confluence page providing one stop shopping for everything AR related, including metrics, documents, and FAQs.
Developed a new Jira ticketing system for the AR Americas team.
Processed all AR related Jira tickets in a timely manner according the the SLA guidelines.
Subject Matter Expert for all Stripe related disputes.
Developed AR Jira Metrics.
Performed EOM reconcilement duties
Worked closed with the EMEA (Europe) and ASIA (Hong Kong) regions providing training on new Jira ticketing process.

Senior AR/Collections Analyst

Jackson Healthcare / LocumTenens.com

Alpharetta, GA

09.2018 - 06.2021

Managed the A/R process for the largest account and revenue generator HealthTrust (HT).
Managed the lockbox, wires, and live checks process.
Posted, reconciled, researched, and applied all payments sent from HT in a timely manner.
Processed an average of 2.5 million dollars in payments on a daily basis.
Reduced 60 plus day receivables by 27% from YE 2018 to YE 2019.
Reconciled the weekly HT Aging report.
Attended regular training events and conferences focusing on new technologies and improving soft skills.
Designated presenter at least twice yearly to share project updates and statistical trends at our departmental Accounting meeting.
Volunteered at various charitable organizations.
Created SOPs and procedures on the Application Fees process and current job function.
Created Executive Summary for Senior Management on the critical need of adopting a Business Continuity Program.
Created PowerPoint presentations for weekly Accounting meetings.
Processed the Application Fees on a weekly basis using the CashPro and LT Expense applications.
Kept Management abreast of all issues related to misapplied payments, Provider rate / hours worked discrepancies and followed-up when issues have been resolved.
Responsible for Management adopting my suggestion of conducting round table discussions with staff to foster open and honest communications and share innovative and creative ideas.

AR Specialist

COX Automotive

Atlanta, GA

06.2017 - 06.2018

Processed AR transactions from ServiceNow tickets submitted by Manheim Auctions throughout the U.S. ensuring 24-hour SLA is met (i.e. General Inquiries, Credit Applications, Offsets, Bad Debt Write-offs, etc.).
Answered incoming calls from Client Care and Manheim Auctions researching AR and Payment issues.
Responded to email requests sent to the Group Shared AR Inquiries mailbox (i.e. NSFs, Held Check reversals, AR / Payment issues, etc.).
Assisted Management with the onboarding of new employees (i.e. Computer, telephone, applications / software access and set up).
Designated trainer for all new employees.
Created and Updated SOPs as needed.
Responsible for processing the AP Push – Inherit Proceeds payments sent from Fixed Assets.
Responsible for approving the daily Meridian bulk seller payments on the Oracle dashboard.
Processed expedited tickets sent from War Room (G2G) staff and management as needed.
Partnered with teammates, Cash Apps, AP, and War Room staff to resolve customer issues.
Processed and worked with War Room staff to push On Demand Checks to Auctions as requested.
Processed all Floor Plan Unwinds (i.e. NextGear, Ford, Ally, etc.) and created / approved credit memos and sent refunds ensuring proper payment method via FedEx, ACH, and Next Day Check.
Responsible for setting-up Auction staff on RevSpring to access monthly statements, processed “Do Not Mail” statement requests, and mailed statements out as adhoc requests were received.
Created a Core Competencies Training Matrix for management to use for departmental staff training objectives.

Financial Services Analyst

E*TRADE Financial

Alpharetta, GA

11.2016 - 04.2017

Utilized World Class customer service and problem solving skills to confidently provide information to E*TRADE customers in a timely, efficient, and professional manner.
Responsible for maintaining the existing client relationships by primarily answering inbound calls.
Provided clear and accurate responses to U.S. and international customer inquiries.
Researched and resolved problems relating to customer accounts and inquiries.
Met established performance expectations.
Proactively learned and remained up-to-date with Company's products and services.
Processed wires, checks, and ACH requests.
Ordered debit cards, pin numbers, and digital tokens.
Provided debit card transaction research assistance and processed fraud related disputes
Ensured proper verification/security procedures were followed to protect client account information.
Provided Stock Ticker Quote information and E*TRADE website navigational assistance.
Reset passwords, and updated account information as requested.
Processed secure messages and responded to client questions in a timely manner.
Warm transferred all trade related calls to specific licensed trader tier 2 teams.
Worked on Management assigned individual projects as requested.

Cash Applications / Solutions Center Specialist

Genuine Parts Company - NAPA

Duluth, GA

03.2015 - 08.2016

Provided Solutions Center support for A/R, A/P, and Collections matters for all NAPA stores, subsidiaries, customers, and vendors throughout the United States, Canada, and Mexico.
Provided Cash Applications support by posting customer payments utilizing the PeopleSoft accounting application.
Reconciled, researched, and reversed customer posting errors and misapplied payments utilizing tools within the PeopleSoft application such as Open Text, payment/maintenance worksheets, collections workbench, and query searches.
Made outbound calls and received inbound customer calls requesting missing remittance/invoice information.
Processed credit/debit memos to customers and vendors utilizing PeopleSoft A/P created queries.
Provided payment status details on all A/P vendor e-mail inquiry requests.
Approval authority for all write-offs under $25.00 related to unearned discount, taxes, washes, and finance charges.
Approval authority to unlock customer accounts and place/remove accounts on or off COD status.
Provided statements, invoice copies, and make customer profile account updates when requested.
Documented customer accounts with ROA payment information received from NAPA stores.
Logged all incident tickets via the ServiceNow ticketing tool and process check refund requests for corporately owned and independently owned NAPA stores.
Responded to e-mail requests within the ServiceNow ticketing tool and resolve and respond to customer requests in a timely manner.

Assistant Banking Center Manager

Bank Of America

Decatur, GA

01.2014 - 09.2014

Managed banking center operations to ensure all customer information was protected and staff were in compliance with banking center policies, procedures, and guidelines.
Responsible for ensuring a successful audit was received in 3Q14.
Managed the lockbox safekeeping vault ensuring proper security procedures were followed.
Managerial approval authority for all overrides relating to creating new accounts, cashing checks or making refund decisions related to NSF fees.
Provided dual control support while balancing all ATMs.
Coached and developed staff and provided quarterly performance reviews.
Provided banking center lobby leadership support ensuring world-class customer service was administered to banking center clients at all times.
Analyzed metrics data to ensure banking center sales targets/goals were achieved.

Patient Services Coordinator

Emory Healthcare

Decatur, GA

06.2012 - 12.2013

Provided specialized customer support for all Emory patients needing to schedule, reschedule, or cancel doctor appointments and/or lab work for the Surgery (General, Vascular, Oncology, Bariatrics, and Plastic), Cardiology, Nephrology, and Pulmonary departments by utilizing the GPR (Global Patient Registration) and IDX systems.
Registered all new Emory patients by capturing the necessary medical insurance coverage and demographic information used for billing and coding purposes.
Communicated with nursing and medical administrative staff via the EeMR and PowerChart systems on behalf of all Emory patients needing prescription refills or to speak with nursing staff regarding medical concerns. Followed-up with patients and nursing staff to ensure that all requests were completed in a timely manner according to the SLA.
Escalated all critical healthcare issues directly to nursing staff for Emory patients needing immediate medical attention by using emergency triage telephone contact lists.

Information Security Analyst

TSYS

Columbus, GA

12.2011 - 01.2012

Supported the mainframe team analyzing and provisioning access to all national/international TSYS team members by processing ACF2 TSO, ACF2 CSSN, ACF2 Secondary Authorization, and OTIS requests.
Provided leadership consultative support to management staff to assist with 2012 project planning efforts and shared ideas on how to improve employee morale and strengthen team building in the Identity and Access Management (IAM) Information Security (IS) department.
Managed a mini-project working closely with the IAM IS department staff to evaluate ways on how to better utilize and manage the IAM Lotus Notes mailbox used on a daily basis to process requests.

Business Continuity Analyst

Federal Reserve Bank Of Atlanta

Atlanta, GA

10.2007 - 08.2010

Maintained a central repository of Business Continuity (BC) information, including risk assessments, business area recovery plans, emergency response procedures, and contact information for all critical functional areas in Atlanta and five (5) other branches in the S.E. region of the U.S.
Ensured documents and data on the BCO (Business Continuity Office) website and in the Living Disaster Recovery Planning System (LDRPS) BCO plan were current.
Processed all LDRPS, Government Emergency Telecommunications Service (GETS) and Wireless Priority Service (WPS) requests.
Managed multiple projects simultaneously and ensured all departmental deadlines and objectives were achieved.
Coordinated annual business resumption tests and quarterly weekday production tests in Birmingham to include satellite phone testing. Also, supported the annual NotiFind test.
Coordinated quarterly/annual reviews, researched customer issues, and resolved discrepancies.
Created management reports, PowerPoint presentations, and Executive summaries.
Assisted in facilitating BC awareness and crisis management training throughout the District by conducting yearly tabletop exercises for Sr. Management and critical departments.
Conducted the annual inventory attestation for all PCs and laptops in the BCO, DeFoor Hills, and Birmingham contingency sites.
Ordered new equipment and reclassified old equipment as surplus.

Help Desk/Service Desk Manager

Federal Reserve Bank Of Atlanta

Atlanta, GA

01.1999 - 09.2007

Managed and directed 24/7 Help Desk functions, mobilizing and unifying the 12-person Customer Support Analyst team to deliver increasingly higher caliber customer service through training, coaching, and mentoring.
Assessed personnel performance by completing quarterly/annual reviews, determining eligibility for pay raises and promotions.
Actively participated and successfully contributed to numerous organization-wide Help Desk projects and monthly Help Desk Manager's Group (HDMG) teleconferences and quarterly summit meetings.
Advised affected end users of the status of any pending or unexpected service outages in a timely manner.
Liaised between technical support and management about end user system issues and resolution times.
Cultivated a dynamic environment characterized by open communication and staff cohesiveness, routinely briefing team on needed information while managing scheduling logistics to ensure balanced workloads.
Transformed the Help Desk to a Service Desk by implementing a technical proficiency program.
Briefed management on department productivity through monthly reports containing score cards, charts, and graphs.

Funds/Book Entry Securities Analyst

Federal Reserve Bank Of Atlanta

Atlanta, GA

09.1997 - 12.1998

Production Teller Supervisor

Nations Bank

Atlanta, GA

08.1995 - 08.1997

Lead Teller / Branch Manager

Merchants National Bank & Trust Co

Kaiserslautern, Germany

01.1988 - 06.1995

Summary

Overview

Work History

AP Lead - Support Desk

AR Operations Lead

Senior AR/Collections Analyst

AR Specialist

Financial Services Analyst

Cash Applications / Solutions Center Specialist

Assistant Banking Center Manager

Patient Services Coordinator

Information Security Analyst

Business Continuity Analyst

Help Desk/Service Desk Manager

Funds/Book Entry Securities Analyst

Production Teller Supervisor

Lead Teller / Branch Manager

Education

Bachelor of Arts - Business Management

Associate of Arts - Business Administration

Associate of Arts - General Studies

High School Diploma -

Skills

Certification

Languages

Timeline

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