Summary
Overview
Work History
Education
Skills
Timeline
Frank Amoateng Adu

Frank Amoateng Adu

Columbus,OH

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

24
24
years of professional experience

Work History

Data Quality Analyst

Sedgwick
11.2014 - 10.2023


  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
  • Trained junior analysts on best practices, improving overall team performance and productivity.
  • Maintained up-to-date knowledge of industry trends and advancements in data analytics, enhancing the adaptability of solutions provided.

Treasury Management Specialist 2

Huntington Bank
07.2012 - 11.2014


  • Improved financial risk management by establishing policies, procedures, and internal controls to mitigate potential risks.
  • Ensured compliance with regulatory requirements by staying updated on relevant laws, regulations, and best practices within the treasury function.
  • Contributed to annual budgeting processes by providing accurate projections of interest income, expenses, and capital expenditures related to treasury operations.
  • Collaborated cross-functionally with other departments such as finance, accounting, tax, legal, and procurement to ensure seamless integration of treasury-related activities.
  • Safeguarded company assets from potential fraud incidents by implementing stringent security measures across all aspects of treasury operations.

Operational Customer Service Specialist 2

Huntington Bank
07.2010 - 07.2012


  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

Team Lead

Huntington Bank
07.2003 - 07.2010


  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

Sales Consultant

CarMax
02.2006 - 07.2007


  • Enhanced customer satisfaction by providing personalized consultations and tailored vehicle recommendations.
  • Increased dealership revenue through consistent sales performance and building long-term client relationships.
  • Streamlined the car buying process for customers by efficiently managing paperwork and collaborating with finance teams.
  • Stayed up-to-date with industry trends, ensuring comprehensive knowledge of various automobile models and features.
  • Conducted thorough vehicle walkarounds, highlighting key features to potential buyers and demonstrating value.
  • Built rapport with clients through active listening, understanding their needs, and guiding them towards the most suitable vehicles.
  • Managed assigned leads effectively, maintaining organized records of client interactions for future reference.

Process Administrator

Huntington Bank
04.2000 - 07.2003


  • Streamlined process workflows by identifying inefficiencies and implementing improvements, resulting in increased productivity.
  • Enhanced communication between departments through the development of clear procedural documentation and guidelines.
  • Reduced errors by designing and implementing a comprehensive training program for new hires.
  • Boosted team performance with regular monitoring, evaluation, and feedback on individual progress and achievements.
  • Contributed to cost reduction initiatives by identifying areas for improvement and implementing changes accordingly.
  • Provided valuable insights to management through detailed reports on process performance metrics and KPIs.
  • Maintained a safe work environment through adherence to company policies and industry regulations related to process administration tasks.

Process Specialist

Huntington Bank
07.1999 - 04.2000


  • Designed and executed training programs for new hires, fostering a culture of continuous learning among employees.
  • Evaluated vendor proposals for process equipment, making cost-effective decisions that aligned with organizational goals.
  • Managed multiple projects simultaneously under tight deadlines while maintaining a strong focus on quality outcomes.
  • Provided technical support during process upgrades or equipment installations, ensuring minimal disruption to operations.
  • Developed standard operating procedures and document workflows to drive current and future processes.

Education

Associate of Science - Electronic Eng.Tech

Columbus State Comm. College, Columbus, OH

Bachelor of Science - Performance Management

Franklin University, Columbus, OH
05.2014

Skills

  • Data Validation
  • Simulation Modeling
  • Technical Analysis
  • Process Improvement
  • Database Maintenance
  • Data Formatting
  • Business Needs Analysis
  • Report Writing
  • Microsoft Access
  • Business Management
  • Data Analysis
  • Attention to Detail
  • Statistical Analysis

Timeline

Data Quality Analyst - Sedgwick
11.2014 - 10.2023
Treasury Management Specialist 2 - Huntington Bank
07.2012 - 11.2014
Operational Customer Service Specialist 2 - Huntington Bank
07.2010 - 07.2012
Sales Consultant - CarMax
02.2006 - 07.2007
Team Lead - Huntington Bank
07.2003 - 07.2010
Process Administrator - Huntington Bank
04.2000 - 07.2003
Process Specialist - Huntington Bank
07.1999 - 04.2000
Columbus State Comm. College - Associate of Science, Electronic Eng.Tech
Franklin University - Bachelor of Science, Performance Management

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Frank Amoateng Adu