Frank Angelico
Mahopac,NY
Summary
Customer service and team-building supervisor specializing in organizational issue resolution. Executes leadership responsibilities and process improvements to support strategic objectives. Monitors training and performance metrics, using engagement strategies to improve employee results.
Overview
21
21
years of professional experience
Work History
Investor Services Director
SS&C GlopeOp
03.2013 - Current
- Delivered fund administration services by assessing customer health and ensuring timely, accurate presentation of deliverables.
- Services include processing of investor subscriptions and redemptions, performing anti-money laundering and due diligence checks on investors, reporting to investors and clients, and handling investor communications and inquiries.
- Proven track record of leading complex, multi-channel, global customer service operations.
- Managed operational activities, applying sound judgment and decision-making authority to meet business objectives.
- Coordinated with senior management on critical cross-departmental issues.
- Contributed to development and implementation of company policies, enhancing operational effectiveness.
Investor Services Representative
Morgan Stanley, Fund Services
03.2012 - 03.2013
- Strong knowledge of hedge funds, private equity, and alternative investment structures, including investor services operations, transaction processing, AML/KYC, compliance requirements, and NAV-related concepts
- Monitored and ensured accurate processing and reporting of investor transactions for client accounts, including subscriptions, redemptions, transfers, side pockets, and equalization transactions, enhancing transaction integrity
- Reconciled investor record keeping system with portfolio valuations and financial statements, maintained underlying accounting records for assigned funds, and ensured timely delivery of confirmations, statements, and communications to investors and clients
Investor Services Supervisor
HSBC; HSS Fund Services
New York City
06.2006 - 03.2012
- Oversaw Investor Services Specialist in liaising with investors and clients to ensure timely trade completion, including document review, AML checks, funds clearing, redemption, and fee payments.
- Administered 15 portfolio accounts with over 60 funds, ensuring accurate client service and account management.
- Reviewed fund documents for new launches and collaborated with legal to ensure compliance with FIM and regulatory standards.
Global Finance Trust Associate
Bank of New York
New York City
05.2005 - 06.2006
- Administered portfolio for funds transfer, reconciliation, and trade clearance, ensuring timely execution and compliance.
- Delivered reports for relationship manager on receivables, compliance issues, and relationship/issuer requests to enhance decision-making.
- Developed procedures and processes that resulted in a 38% increase in collection of receivables, which allowed the RM to focus on the creation of new business opportunities
- Liaised with support areas including financial management, operations, securities clearing, custody, Fed Wire department, and DTC to streamline processes.
- Developed comprehensive understanding of escrow, debt issuances, and custody to support client needs.
Education
MBA Degree - Finance Management
IONA University
New Rochelle, N.Y.08-2009
Certificate - Electronic Commerce
IONA University
New Rochelle, N.Y.08-2009
Bachelor of Business Administration -
IONA University
New Rochelle, N.Y.06-2004
Skills
- Fund administration
- AML and KYC processes
- Transaction processing
- Transfer operations
- Fund compliance
- Client relationship management
- Customer service
Timeline
Investor Services Director
SS&C GlopeOp
03.2013 - Current
Investor Services Representative
Morgan Stanley, Fund Services
03.2012 - 03.2013
Investor Services Supervisor
HSBC; HSS Fund Services
06.2006 - 03.2012
Global Finance Trust Associate
Bank of New York
05.2005 - 06.2006
MBA Degree - Finance Management
IONA University
Certificate - Electronic Commerce
IONA University
Bachelor of Business Administration -
IONA University