FRANK A. TORRES
New York,USA
Summary
Dedicated restaurant service professional with a proven track record of consistently meeting company goals through the implementation of organized practices. Thrives under pressure, excels in adapting to new situations and challenges, always striving to enhance the guest experience.
Overview
17
17
years of professional experience
Work History
Operations Manager
Avra Estiatorio
07.2022 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Manager
The Grill
10.2021 - 04.2022
- Worked under the direction of the General Manager to manage daily operations of upscale NYC landmark and Michelin star restaurant
- Demonstrated skills accommodating private events featuring corporate heads, sports figures and celebrities: credited with high degree of diplomacy resolving problems without sacrificing guest relations
General Manager
American Whiskey
01.2014 - 09.2021
- Hired, trained and managed staff of over 80 employees, developing a strong team-oriented work environment
- Successfully oversaw and implemented of all aspects of restaurant operations: sales plans & initiatives, customer service, cash reconciliation, payroll, employee onboarding, schedules and POS set up
- Mentored and developed staff to propagate talent resources sufficiently to fill positions from within
- Developed relationships with wine and liquor representatives to secure sponsored events and financial support
Bar Manager
Del Frisco's Double Eagle Steakhouse
02.2015 - 01.2016
- Managed over 150 employees, trained staff and implemented corporate bar programs
- Scheduled brand ambassadors to lead weekly staff trainings on bar spirits
- Achieved a 3% increase in bar sales by targeting bar VIP guests to consume very high-end scotch and cognac
- Ordering of liquor, beer, soft beverage, glassware and bar products for a $9M bar program
- Weekly inventory, put into practice the use of an Ipad and custom spreadsheets to shave 2 hours off completion of task
Manager
Capital Grille Steakhouse
01.2013 - 01.2014
- Managed wine program, employees and guest relations
- Weekly inventory
Assistant General Manager
Vic and Anthony's Steakhouse
01.2012 - 01.2013
- Implemented policies and systems developed by GM
- Employee scheduling, wine and liquor inventory
Manager
Del Frisco's / Del Frisco's Grille
01.2008 - 01.2012
- Advanced through promotions, culminating in being an opening Manager for Del Frisco's Grille
- Managed floor in this fast-paced restaurant generating $10M in annual sales
- Staff recruitment and training, scheduling, and inventory management
Education
Associate Degree - Graphic Design
Pratt Institute
New York, NYFine Arts Curricula - Design & Visual Art
School of Visual Arts
New York, NYSkills
- Problem-solving
- Decision-making
- Operations management
- Staff Management
- Guest relationships
- Resy
- Open Table
- Square
- Toast
- Triple Seat
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Avra Estiatorio
07.2022 - Current
Manager
The Grill
10.2021 - 04.2022
Bar Manager
Del Frisco's Double Eagle Steakhouse
02.2015 - 01.2016
General Manager
American Whiskey
01.2014 - 09.2021
Manager
Capital Grille Steakhouse
01.2013 - 01.2014
Assistant General Manager
Vic and Anthony's Steakhouse
01.2012 - 01.2013
Manager
Del Frisco's / Del Frisco's Grille
01.2008 - 01.2012
Associate Degree - Graphic Design
Pratt Institute
Fine Arts Curricula - Design & Visual Art
School of Visual Arts
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