Frank Bachard Jr
Huntington,NY
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
18
18
years of professional experience
Work History
Sales Representative
East Hills Jeep
04.2018 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Developed and delivered engaging sales presentations to convey product benefits.
Assistant Sales Manager
Town Fair Tire
10.2014 - 04.2018
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed and developed sales team.
- Completed store opening and closing procedures by counting drawers and managing security.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Trained new associates in successful sales and performance strategies
Security Officer
G-Force Security
01.2014 - 04.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Military Police Officer
United States Air Force, USAF
01.2010 - 01.2014
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Monitored gate activities, controlled traffic and responded to emergencies on base.
- Utilized surveillance equipment to monitor security of personnel and property.
- Conducted searches of individuals, vehicles and premises.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
Front Desk Sales Associate
Nutmeg Bowl
05.2005 - 01.2010
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Education
NY State A.T.A.P. Certification - Bartending
1-800 Bartend
Farmingdale, NY10.2023
Associate of Science - Criminal Justice
Community College of The Air Force
Montgomery, AL04.2012
High School Diploma -
Fairfield Warde High School
Fairfield, CT06.2009
Skills
- Bartending License
- Sales Expertise
- High-Volume Environments
- Staff Training
- Product Promotion
- Revenue Generation
- Attending Multiple Customers
- Guest Satisfaction
- Anticipating Guest Needs
- Handling Difficult Customers
- Product and Service Knowledge
- Customer Retention Abilities
- Problem-Solving Strengths
- Customer Relations
- Credit and Debt Card Processing
- Serve Customers
- Marketing and Sales
Timeline
Sales Representative
East Hills Jeep
04.2018 - Current
Assistant Sales Manager
Town Fair Tire
10.2014 - 04.2018
Security Officer
G-Force Security
01.2014 - 04.2018
Military Police Officer
United States Air Force, USAF
01.2010 - 01.2014
Front Desk Sales Associate
Nutmeg Bowl
05.2005 - 01.2010
NY State A.T.A.P. Certification - Bartending
1-800 Bartend
Associate of Science - Criminal Justice
Community College of The Air Force
High School Diploma -
Fairfield Warde High School
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