Frank Barbatto
Buckeye,Arizona
Summary
I am a hardworking employee with customer service, multitasking and time management abilities, who is also devoted to giving every customer a positive and memorable experience. I am also a committed job seeker with a history of meeting company needs with consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges. I am a reliable, dedicated and hard working person with over 20 years experience in Customer Service and Appliance Repair.
Overview
21
21
years of professional experience
Work History
Appliance Repair Technician /Small Business Owner
All Affordable Appliances
Seattle, WA
07.1999 - 03.2020
- Diagnosed appliance malfunctions and determined necessary repairs.
- Inspected, tested, and repaired electrical components of appliances.
- Replaced defective wiring and other parts.
- Adjusted valves, belts, switches, and controls to ensure optimal performance.
- Cleaned and lubricated motors, bearings, shafts, fans, filters, hoses, and other parts.
- Provided customers with estimates of repair costs.
- Ordered replacement parts as needed for repairs.
- Installed new appliances according to manufacturer specifications.
- Performed preventative maintenance on all types of appliances.
- Repaired refrigerators by replacing worn gaskets or thermostats.
- Troubleshot problems using diagnostic tools such as voltmeters and ammeters.
- Assembled appliance components following installation instructions.
- Connected wiring to a variety of electronic components.
- Used hand tools to remove covers from units in order to access internal parts.
- Explained the nature of the problem and how it was resolved to customers.
- Maintained records of service calls made including customer contact information.
- Adhered to safety procedures when handling hazardous materials.
- Identified potential issues that may arise with an appliance before completing a repair.
- Educated customers about proper care of their appliances.
- Assisted in training new technicians on repair techniques.
- Removed, disassembled and fixed appliance parts.
- Disassembled broken and defective equipment to facilitate repairs.
- Ordered supplies, tools and equipment to complete repairs.
- Tested appliance parts with hand instruments.
- Conducted circuit tests to locate shorts and grounds.
- Analyzed schematic drawings, product manuals and troubleshooting guides to diagnose and repair problems.
- Recommended replacement parts and routine maintenance.
- Instructed customers on how to properly operate, care for and configure appliances.
- Repaired and serviced kitchen and laundry room appliances.
- Presented and explained estimates to property owner or landlord.
- Maintained part inventory for on-site installation, maintenance and repair of appliances.
- Developed business plans and strategies to grow small business.
- Negotiated contracts with vendors, suppliers, and customers.
- Oversaw daily operations of small business including customer service and financial management.
- Ensured compliance with applicable laws and regulations while running the business.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Set pricing structures according to market analytics and emerging trends.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
High School Diploma -
Evergreen High School
Seattle, WA05-1988
Timeline
Appliance Repair Technician /Small Business Owner
All Affordable Appliances
07.1999 - 03.2020
High School Diploma -
Evergreen High School
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