Franklin Bartholomew
Kingston,PA
Summary
Experienced sales professional with proven career assessing customer needs, determining cost and turnaround times, and finalizing sales contracts. Detail-oriented, observant, and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Delivery Driver/Courier
FedEx Express
01.2025 - Current
- Driver and operator of company vehicles, ensuring the courteous and efficient delivery and pickup of packages.
- Provided excellent customer service and ensured shipment compliance with FedEx features of service.
- Inspected and verified shipments, checking for proper documentation and condition.
- Operated delivery vehicles in accordance with company policies and federal motor carrier safety regulations.
- Maintained a neat appearance and professional demeanor for all customer interactions.
- Lifted and maneuvered packages up to 50 lbs., with support equipment or team assistance when necessary.
- Performed other duties as assigned while maintaining a constant state of alertness and prioritizing safety.
Regional Banker/Teller
PNC Bank
01.2023 - 01.2024
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance for all aspects of banking and financial wellness.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Answered client’s questions and explained available services such as deposit accounts.
- Processed deposits, withdrawals and ACH transfers accurately.
- Established new accounts for high-net-worth individuals and serviced existing accounts to maximize revenue.
- Monitored client accounts to detect irregularities or suspicious activity.
- Presented new and additional products and services to existing clients.
- Maintained client records and updated account information.
- Explained account terms and conditions to clients.
- Reconciled client accounts and balanced daily transactions.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted clients with setting up or closing accounts, completing loan applications and signing up for new services.
- Cross-sold bank products and services to meet client needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with clients to gather feedback and provide additional assistance. Provided warm calls to clients to promote financial wellness.
Delivery Truck Driver
O&O Express Inc.
01.2022 - 01.2023
- Provided top product shipment delivery quality control, eliminating downtime, and maximizing revenue.
- Delivered customer orders to homes and places of business within established time frames.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Tracked daily logs to meet DOT regulations and financial paperwork to meet tax and other financial responsibilities.
- Maneuvered shipments with carts, hand trucks and pallet jacks, loading and unloading vehicles to maintain tight timetables.
Sales Specialist
Lowe’s Home Improvement
01.2019 - 01.2022
- Lead sales and operations for home improvement department including team training and development, vendor and contractor relations, and customer claims resolution.
- Worked closely with contractors to set up installation logistics, conduct emergency repairs, and follow up with customer claims and services.
- Curated sales contracts including price negotiation, signature authorization, and document finalization.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Coordinated with multiple vendors to evaluate customer claims, product-related issues, and training sessions.
- Worked closely with Project Specialist Exterior (PSE) with sales and projects, leading the district in PSE leads for two consecutive years.
Electrician Apprentice
IBEW
01.2011 - 01.2012
- Performed installation, maintenance and tests of electrical energy systems and components by safely using all equipment and tools.
- Developed comprehensive knowledge in construction practices including general contracting and electrical fundamentals.
- Adhered to company standards and OSHA regulations for work site safety.
- Reviewed blueprints and electrical schematics to perform tasks to specifications.
- Passed investigative background screenings to obtain clearance to work in high-security buildings such as DOJ, GSA, Department of Veterans Affairs, Smithsonian, and White House.
Department Manager
Lowe’s
01.2005 - 01.2011
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Supervised and managed staff of 4-10 hourly employees, delegating work, setting productivity goals and quality standards.
- Adapted to change with a sense of urgency while remaining calm and professional.
- Completed thorough opening, closing and shift change functions to maintain operational standards.
- Researched customer claims and complaints requiring management-level escalation and assisted to resolve matters efficiently.
- Supported shrinkage and safety awareness by reviewing sales and inventory data, identifying trends, and preparing reports.
Mover and Storage Warehouse Facilitator
Big and Little Jim’s Moving and Storage
01.1997 - 01.2005
Education
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National Academy of Sports & Medicine
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Penndel Ministry Network
Bethlehem, PAPhysical and Exercise Science
Luzerne County Community College
Nanticoke, PAIBEW Electrician Apprenticeship - undefined
Lanham, MDSkills
- Sales Development
- Detailed-Oriented
- Risk Management Evaluations
- Team Training & Development
- Inventory Management
- Interpersonal Communication
- Product & Service Knowledge
- Complex Problem Solving
- OSHA Compliance
- Relationship Building
- Active Listening
- Data & Record Management
Certification
Licensed Minister with Assemblies of God International Fellowship
Volunteer Chaplain Billy Graham Evangelistic Association
Timeline
Delivery Driver/Courier
FedEx Express
01.2025 - Current
Regional Banker/Teller
PNC Bank
01.2023 - 01.2024
Delivery Truck Driver
O&O Express Inc.
01.2022 - 01.2023
Sales Specialist
Lowe’s Home Improvement
01.2019 - 01.2022
Electrician Apprentice
IBEW
01.2011 - 01.2012
Department Manager
Lowe’s
01.2005 - 01.2011
Mover and Storage Warehouse Facilitator
Big and Little Jim’s Moving and Storage
01.1997 - 01.2005
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National Academy of Sports & Medicine
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Penndel Ministry Network
Physical and Exercise Science
Luzerne County Community College