Frank Batista
manager
Hanford,California
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. With over 25 years of automotive and mechanical experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Service Manager
Keller Ford Lincoln
10.2016 - Current
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented strategies to increase customer service satisfaction ratings.
- Negotiated with vendors to secure best prices for parts and supplies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
B&B Racing Engines
Self
01.2005 - Current
- Enhanced vehicle performance with meticulous data analysis and strategic adjustments.
- All small engine performance and accesories
- custom fabrication of exhaust and intake systems
- custom builds to customer suit customer needs
- customer satisfaction with superior products
- Developed and maintained key relationships fellow athletes, coaching staff, and school administrators and professors.
- vehicle customization and performance
Fleet Maintenance Manager
Quality Plumbing
01.2003 - 01.2009
- Enhanced fleet efficiency by implementing preventive maintenance programs and monitoring vehicle performance.
- Reduced downtime for repairs by conducting thorough inspections and addressing potential issues promptly.
- Managed all aspects of fleet maintenance operations, ensuring optimal productivity and costeffectiveness.
- Improved repair turnaround times with streamlined workflows and efficient allocation of resources.
- Implemented inventory control systems for parts and supplies, minimizing waste and optimizing stock levels.
- Maximized equipment lifespan through diligent oversight of regular servicing schedules, extending the useful life of assets while minimizing costs associated with premature replacements.
- Spearheaded cost-saving initiatives by identifying opportunities for process improvements within the scope of fleet maintenance activities.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Associate of Science - Kinesiology
Fresno City College
Fresno, CA03.2002
High School Diploma -
Lemoore High School
Lemoore, CA05.1999
Skills
- Relationship Building
- Policy and Procedure Enforcement
- Estimating and Quoting
- Staff Supervision
- Goal Setting
- Project Planning
- Budget Control
- Customer Service
- Service Documentation
- Performance Evaluations
- Inventory Management
- Upselling
- Employee Supervision
- Maintenance Planning
- Service and Parts Teams Management
- Goal-Oriented
- Problem-Solving
- Critical Thinking
- KPI Monitoring
- Team Leadership
- Time Management
Certification
- CM - Certified Manager Certification
- Licensed Ford certified Service Manager
Timeline
Service Manager
Keller Ford Lincoln
10.2016 - Current
B&B Racing Engines
Self
01.2005 - Current
Fleet Maintenance Manager
Quality Plumbing
01.2003 - 01.2009
Associate of Science - Kinesiology
Fresno City College
High School Diploma -
Lemoore High School
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