Frank Beaver
Los Angeles,CA
Summary
Energetic, results-driven professional with more than a decade of experience in customer service arena. In-depth knowledge of principles and processes of customer needs, exceeding quality standards for services, and evaluation of customer satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk LEAD
CASA MADERA
04.2023 - 01.2024
- Make, adjust, and cancel customer reservations
- Greet customers and guide them to their tables
- Answer customer questions regarding food, drinks, and specials
- Resolve customer complaints or disputes
- Manage waitstaff to ensure efficient and excellent service throughout a given seating.
BARTENDER/ SERVER
JOEY DTLA
01.2021 - 01.2023
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders and serve snacks and drinks
- Assess customers’ needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Check customers’ identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Comply with all food and beverage regulations.
Education
High School Diploma -
Rancho Verde High School
05.2008
Dental Hygiene/Dental Assisting -
UEI
Skills
- Guest Relations
- Staff Scheduling
- Strong leadership
- Problem-solving skills
- Customer Service
- Sales expertise
Knowledge Skills Abilities
- Microsoft Word
- Bartender
- Server
- Excel
- PowerPoint
- Light Book Keeping
- Food Handler Certification
References
References available upon request.
Timeline
Front Desk LEAD
CASA MADERA
04.2023 - 01.2024
BARTENDER/ SERVER
JOEY DTLA
01.2021 - 01.2023
High School Diploma -
Rancho Verde High School
Dental Hygiene/Dental Assisting -
UEI
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