Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
References
References
Generic

Frank Beguiristain

Coral Gables,FL

Summary

Currently seeking the position of Community Association Manager in Miami, FL. As focused manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficiencies in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Successful track record in franchise start-up operations, franchisee construction start-up, and independent restaurant management will undoubtedly with variable hats and many experiences be an asset to management companies and the communities served.

Overview

39
39
years of professional experience
1
1
Certificate

Work History

General Manager- Owner

Bonline Inc. Dba Top That Yogurt
01.2010 - 07.2021
  • Founded, designed, built, and operated a unique self-serve Frozen Yogurt shop in the Kendall area of Miami.
  • The shop was designed with labor-saving in mind.
  • Implemented all systems in place for budget management and sales growth.
  • It quickly became a beloved part of the community, leading to a successful position in the neighborhood and consistent sales growth
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Banking Loan Consultant

Washington Mutual Bank- JP Morgan Chase Bank
03.2006 - 01.2009
  • Focused as Mortgage Loan Consultant was on home mortgages products, both for purchases and refinancing
  • Strived to understand and meet the needs of bank customers by providing economic guidance and crafting investment strategies.
  • My specialty lies in focusing on structuring the best possible deals for customers.
  • Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
  • Enhanced customer satisfaction rates with timely responses to inquiries and thorough explanations of loan processes.
  • Collaborated with team members to develop strategies for meeting sales targets consistently.
  • Conducted comprehensive financial analyses to determine borrower eligibility for various loan programs.
  • Negotiated favorable loan terms on behalf of clients, leveraging strong communication skills and industry expertise.
  • Built positive relationships with customers by offering best financing and product options for home loans.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed loan applications and monitored progress from start to finish.
  • Compiled documentation necessary to successfully fund over ten loans per month.

General Manager- Owner / Franchisee

Manresa Corp., Dba- Chicken Kitchen, Franchisee
03.2003 - 04.2007
  • As a franchisee, designed and operated a store that uniquely incorporated Quick Service Restaurant (QSR) insights for efficiency and management.
  • This led to the creation of a format that was subsequently adopted in future store designs and labor-saving models.
  • Hands-on management approach ensured that this business outperformed the average unit in terms of sales, costs, and profits.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Managed budget implementations, employee evaluations, and contract details.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Multi-Unit Franchisee GM- Owner Investor

Telepizza Sabadell S.A.
04.1993 - 10.1999
  • Following experience in corporate operations and start-ups, successfully managed franchise units, implementing sales strategies that led to consistent sales and unit growth.
  • Initiated various product trials and established an 'internal sales manager position' with specific functions to ensure ongoing operational success and adherence to growth standards.
  • This approach eventually led to the development of sales growth standards that were adopted by various franchisees and incorporated into corporate stores and standards.
  • Increased franchise revenue by implementing effective marketing strategies and promoting customer loyalty programs.
  • Streamlined operational processes for improved efficiency and reduced costs across all aspects of the franchise business.
  • Built strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products and services.
  • Developed and executed local advertising campaigns to attract new customers and increase brand visibility within the community.
  • Implemented cost-saving measures through careful budgeting, expense tracking, and resource allocation.
  • Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
  • Fostered a positive work environment by addressing employee concerns promptly and effectively resolving conflicts as they arose.
  • Collaborated with fellow franchisees on best practices sharing to optimize operations across multiple locations within the network.
  • Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
  • Optimized staffing levels during peak hours to ensure optimal customer service while minimizing labor costs during slower periods throughout each day.
  • Trained new employees on proper protocols and customer service standards.
  • Established strong relationships with local media outlets for increased coverage on promotional events and announcements, resulting in greater public awareness of the franchise's presence within the community.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Regional Director of Operations Corporate and Franchise Units /Subject Matter Expert

Telepizza, SA
10.1991 - 04.1993
  • Recruited to spearhead the growth and expansion of Telepizza S.A. In the province of Catalunya-Barcelona and its surrounding areas.
  • Successfully launched and managed multiple units during the 1992 Barcelona Olympics throughout the city
  • To this day, the company continues to thrive in Spain, maintaining its position as the country's leading pizza sales brand.
  • Increased operational efficiency by streamlining processes and implementing innovative solutions.
  • Reduced expenditures for the region through cost analysis and effective budget management.
  • Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
  • Oversaw regional growth through strategic planning, market research, and competitive analysis.
  • Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
  • Managed financial performance of regional operations, including P&L responsibility, revenue generation, and expense control.
  • Implemented process improvements that increased productivity while maintaining high levels of service quality.
  • Built a cohesive regional team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
  • Coordinated regional marketing efforts to increase brand visibility and attract new customers within the targeted geographical area.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.

Operations Director/Subject Matter Expert- Corporate and Franchise Units

Pizza World- Agrolimen S.A. – Mixor S.A.
07.1987 - 09.1991
  • Recruited in the US by a multinational investment group to relocate to Spain and pioneer the 'pizza home delivery business model.
  • The concept was a novel one for the Spanish market and it was met with tremendous customer reception.
  • This led to the rapid national development of stores, requiring serious multitasking to sustain the fast-paced growth and success.
  • The start-up had just under 100 stores when it was strategically sold to TelePizza S.A
  • At that point, I had already begun developing a TelePizza store in the Catalunya region of Spain, serving as their start-up regional operations director.
  • Led cross-functional teams to successfully execute complex projects on time and within budget constraints.
  • Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
  • Streamlined operations by implementing efficient processes and policies, resulting in improved productivity and reduced costs.
  • Negotiated contracts with vendors, ensuring competitive pricing and favorable terms for the organization.
  • Mentored staff members, providing guidance and support that led to enhanced professional development and increased job satisfaction.
  • Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
  • Oversaw supply chain management, effectively reducing lead times while maintaining high levels of product quality.
  • Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
  • Managed budgets with accuracy, consistently staying within allocated funds without sacrificing operational goals or objectives.
  • Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
  • Championed innovation by encouraging creative problem-solving among team members, yielding new ideas for process improvements and cost reduction initiatives.
  • Coordinated logistics planning efforts to ensure timely delivery of products while minimizing transportation expenses.
  • Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
  • Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
  • Collaborated with executives to develop and execute strategic business plans.
  • Reviewed financial and operational reports on regular basis to make effective decisions.
  • Supervised operational processes and procedures for sales, supply chain management, distribution and resourcing.
  • Mentored employees and offered constructive feedback for performance improvement.

Corporate Store President /General Manager

Domino's Pizza Inc.
05.1984 - 07.1987
  • After earning my degree in Hospitality Management from FIU, I joined the Domino's Pizza 'Manager in Training' program.
  • Initial goal were to climb the corporate ladder at Domino's, a goal I was well on my way to achieving as I quickly excelled in training and was promoted to store president.
  • Under my leadership, a previously average-performing store experienced a surge in sales and profits
  • Following this success, I relocated to Spain to work on a start-up.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Streamlined organizational processes by evaluating current systems and implementing improvements.
  • Delivered operational excellence by optimizing resources, processes, and overall cost structure.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Reduced operational costs through strategic cost management initiatives.
  • Employed optimal safety practices to reduce worksite complaints and hazards.

US Regional Sales Rep

Salvas Pro Diving Equipment Inc.
05.1982 - 05.1984
  • During college years, was involved with Salvas Pro, a private label Italian Scuba Equipment Manufacturer
  • Primary role was to initiate and develop wholesale sales for the brand in the US market.
  • This involved participating in trade shows and traveling extensively across the US, from the Florida Keys to California, promoting the brand to all Scuba Shops
  • Also expanded our reach to the Caribbean Islands and South American countries.
  • Increased regional sales by establishing strong relationships with key clients and providing exceptional customer service.
  • Developed sales strategies for targeted markets, resulting in increased revenue and market share.
  • Collaborated with marketing team to create effective promotional materials and campaigns tailored to the specific region.
  • Managed a diverse client portfolio, ensuring satisfaction and fostering long-term business relationships.
  • Participated in industry trade shows to network with potential clients, staying informed on emerging trends within the marketplace environment.
  • Optimized territory coverage through strategic route planning, maximizing efficiency during daily visits of existing clients or prospecting new ones.
  • Visited clients on-site to give benefit-oriented sales presentations.
  • Performed cold-calling and follow-ups with leads to secure new revenue.

Education

Bachelor of Science Hospitality Management - Hospitality Administration And Management

Florida International University
Miami, FL
01.1985

Associate in Arts, Business - Business Administration

Miami-Dade Community College
Miami, FL
01.1983

High School Degree -

Christopher Columbus High School
Miami, FL
01.1979

Skills

  • Project Management
  • Proficient Marketing & Sales Growth
  • Physical Property Management
  • Site and Leasing negotiations
  • Vendor Management
  • Budget Development and Management
  • Resource Management
  • Communication Skills
  • Customer Service
  • Compliance
  • Risk Management Assessment
  • Financial Reporting

Certification

  • Florida Community Association Manager License
  • Safe-Serv Food Safety Manager Certification
  • Real Estate Brokers, State of Florida
  • Mortgage Broker, State of Florida

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

General Manager- Owner

Bonline Inc. Dba Top That Yogurt
01.2010 - 07.2021

Banking Loan Consultant

Washington Mutual Bank- JP Morgan Chase Bank
03.2006 - 01.2009

General Manager- Owner / Franchisee

Manresa Corp., Dba- Chicken Kitchen, Franchisee
03.2003 - 04.2007

Multi-Unit Franchisee GM- Owner Investor

Telepizza Sabadell S.A.
04.1993 - 10.1999

Regional Director of Operations Corporate and Franchise Units /Subject Matter Expert

Telepizza, SA
10.1991 - 04.1993

Operations Director/Subject Matter Expert- Corporate and Franchise Units

Pizza World- Agrolimen S.A. – Mixor S.A.
07.1987 - 09.1991

Corporate Store President /General Manager

Domino's Pizza Inc.
05.1984 - 07.1987

US Regional Sales Rep

Salvas Pro Diving Equipment Inc.
05.1982 - 05.1984

Bachelor of Science Hospitality Management - Hospitality Administration And Management

Florida International University

Associate in Arts, Business - Business Administration

Miami-Dade Community College

High School Degree -

Christopher Columbus High School

References

Available on request

References

Available on request

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Frank Beguiristain