Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frank Belong

Martinez,CA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

16
16
years of professional experience

Work History

Global Services Consultant

Altair Global
06.2021 - 02.2023
  • Provided a positive relocation experience for each assignee and family
  • Understood assigned clients relocation programs including all policies, processes and practices
  • Served as single point of coordination for the assignee for the duration of the assignment
  • Communicated changes and modifications with client programs to Operations Managers/Sr. Relocation Manager, VP EMA and all colleagues following established procedures; document in appropriate Altair technology systems as required. With approved clients, effectively communicate with the Client representative on questions with the assignee and family relocation and assignment activities.
  • Communicate the relocation road map, providing a comprehensive explanation of the relocation process, policies and practices to the transferee
  • Served as primary point of coordination between service partners and assignee; includes but not limited to real estate and related industries, transportation and storage companies, lodging and rental car companies and any other non-routine service partners as required by a particular situation
  • Managed all data pertinent to each assignees relocation file; document all relocation activities and transactions into the appropriate Altair technology system
  • Understand and manage costs and expenses connected to relocation deliverables, maximizing the full intent of the benefit while minimizing expenses and costs
  • Direct day to day activities for assigned Associate
  • Coordinate transferee home move activities with Altair Move Management
  • Coordinate and ensure that Quality Assurance questionnaires are returned by transferees
  • Coordinated with the Financial Specialists to ensure correct, timely and accurate billing of service fees for services performed
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Universal Banker

Mechanics Bank
01.2019 - 05.2021
  • Provides deposit services to individuals and basic deposit services to fiduciary and businesses in a
  • Retail Office
  • Open new deposit accounts, promoting those that best meet the customer’s needs and recommending the “next most likely products” to customers
  • Assists customers with account maintenance, online banking, and other basic account issues
  • Perform a variety of operational functions, as required
  • Maintain compliance with established internal operational standards and Federal and State regulations to protect the interests of the Bank and its clients
  • Completes required compliance training in a timely manner
  • Assists Branch Manager and Customer Service Manager with all aspects of customer service and operations including transactions, work flow, deadlines, audit, compliance, client inquiries, and team member requests.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.

Customer Support Associate

Solar Mosaic Incorporated
01.2018 - 01.2019
  • Worked within the Loan Operations Servicing department, providing support to customers
  • Manage multiple call queues including sales, account troubleshooting and borrower/solar installer support
  • Focus on customer satisfaction through internal process optimization, resulting in an improved service level agreement
  • Revise verification call practices to better streamline loan origination procedures
  • Provide insights resulting in an improved financing process for how solar systems are traded to leading installers.

Customer Support Supervisor

Yapstone
01.2014 - 01.2017
  • Motivate and encourage our agents via feedback
  • Assist agents with difficult calls that needed to be escalated
  • Create weekly schedule for breaks and lunches in Excel
  • Monitor inbound calls in Cisco supervisor queue
  • Sat side by side with new agents and provided guidance
  • Walked call center floor and made sure I was readily available to assist agents
  • Worked 70+ hour week every month
  • Interviewed new candidates one on one for employment in the call center

Sales Associate

AT&T Authorized Retailer
01.2007 - 01.2014
  • Lead Sales Support
  • Point of sales
  • Service existing accounts, and establishes new accounts
  • Assist customers with purchase and assist with operating equipment
  • Contribute to team effort by accomplishing related results as needed
  • Train new employees

Education

High School Diploma -

Dublin High School
Dublin, CA

Skills

  • Customer Service Oriented
  • Retail Sales
  • Team Development
  • Team Leader
  • Coaching
  • Training & Development
  • Team Building
  • Technical Support
  • Written Correspondence
  • Adaptability
  • Problem Resolution
  • Efficient
  • Creative Direction
  • Excellent communication
  • Strong team player
  • Self-motivated, takes initiative
  • Quick learner
  • Energetic and positive attitude
  • Staff Training
  • Records Management
  • Client Rapport-Building
  • Records Oversight

Timeline

Global Services Consultant

Altair Global
06.2021 - 02.2023

Universal Banker

Mechanics Bank
01.2019 - 05.2021

Customer Support Associate

Solar Mosaic Incorporated
01.2018 - 01.2019

Customer Support Supervisor

Yapstone
01.2014 - 01.2017

Sales Associate

AT&T Authorized Retailer
01.2007 - 01.2014

High School Diploma -

Dublin High School

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Frank Belong