Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frank Bodenhamer

Dayton,TX

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 15 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.

Overview

29
29
years of professional experience

Work History

Lead Technician

Interstate PowerCare / Power Storage Solutions
08.2006 - Current
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Planned, scheduled, and delegated daily work to team of employees.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems.
  • Adhered to established policies and standards to safely complete projects.
  • Validated adherence to best practices, quality standards and customer specifications.
  • Tested components and systems to evaluate performance and identify concerns.
  • Monitored and enforced safety measures to mitigate hazards.
  • Devised and implemented safety programs, encouraging team members to take time to analyze situations and determine best course of action.
  • Managed, fixed and maintained up-to-date knowledge on batter systems.
  • Implemented, configured, and optimized safety standards.
  • Led monthly meetings to coordinate support efforts across multiple departments.
  • Inspected fire extinguishers and eye wash stations to identify potential safety violations and implement corrective actions.
  • Managed development, design and construction of battery backup systems to ensure acceptability of budgets and time lines, conformance to federal and state laws or adherence to approved specifications.
  • Followed routines and preventative maintenance checklist.
  • Regularly serviced over 520 systems across multiple buildings.
  • Attended weekly safety meetings to ensure operations safety.
  • Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
  • Followed company procedures to maintain work environment in neat and orderly condition.
  • Referred to blueprints, repair manuals and parts catalogs to diagnose and repair equipment.
  • Provided documentation on start-up, shut down and multiple level troubleshooting of processes to customer and management.
  • Consistently met deadlines and requirements for all production work orders.
  • Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
  • Maintained detailed documentation through logging of support cases, email and knowledge base articles client and internal use.
  • Provided high level and in depth technical support by resolving inquiries by phone, email and web, in manner and time frame consistent with department and team service levels and goals.
  • Worked collaboratively with clients, team members, implementation consultants, and resources across company to achieve desired results.
  • Mentored junior engineers and new hires to better improve competency and efficiency of all staff.

Field Service Technician

Logix Communications
08.1994 - 05.2006
  • Contracted new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
  • Emphasized product features based on analyses of customer's needs, and on technical knowledge of product capabilities and limitations.
  • Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
  • Worked collaboratively with clients, team members, implementation consultants, and resources across company to achieve desired results.
  • Performed T1 communications systems installation.
  • Operated precision measuring instruments and electrical and electronic testing devices.
  • Maintained shop, company equipment and inventory.
  • Completed daily inventories of supplies and equipment.
  • Delivered on-site IT and AV technical support for 24 hour on-call status when needed.
  • Collaborated with sales, marketing and support teams to launch products on time and within budget.
  • Coordinated with sales, marketing and support team to complete per customer requirements.
  • Inspect finished products for quality and adherence to customer specifications.
  • Offer knowledge of raw materials, production processes, quality control, costs and other techniques for maximizing effective manufacture and distribution of goods.

Education

Associate of Science - Electronics

Kingwood High School
Kingwood, TX

High School Diploma -

New Caney High School
New Caney, TX
05.1990

Skills

  • Remote Support Management
  • Blueprint Reading
  • AC/DC control circuitry
  • Strong customer focus
  • Quality assurance
  • Complex issues management
  • Understanding of client business requirements
  • Complex technical information
  • Working independently
  • Microsoft Office Expertise
  • Knowledge of backup systems
  • Customer service oriented
  • Computer-literate
  • Health and safety Regulations
  • Environmental Compliance
  • Load generators

Timeline

Lead Technician

Interstate PowerCare / Power Storage Solutions
08.2006 - Current

Field Service Technician

Logix Communications
08.1994 - 05.2006

Associate of Science - Electronics

Kingwood High School

High School Diploma -

New Caney High School

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Frank Bodenhamer