Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Frank Bowron

Bethel,CT

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

12
12
years of professional experience

Work History

IDC Manager Window & Door Division

Interstate Lumber
07.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved marketing to attract new customers and promote business.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees.

Architectural Window & Door Sales Associate

Interstate Lumber
11.2016 - 07.2022
  • Built relationships with customers to encourage repeat business.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Collaborated with team members to achieve monthly sales targets.
  • Assisted customers with in field measurements and provided best practice guidance for installation
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prioritized helping customers over completing other routine tasks in store.

Contractor Sales Associate

Rings End
08.2014 - 11.2016
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Assistant Yard Foreman

Rings End
03.2013 - 08.2014
  • Enhanced yard efficiency by implementing effective organization and storage systems.
  • Conducted regular performance reviews for staff members, providing constructive feedback on areas requiring improvement.
  • Increased productivity, delegating tasks to team members according to their skills and expertise.
  • Improved safety standards by conducting regular inspections and maintaining equipment in optimal condition.
  • Maintained smooth operations during peak periods with proactive planning strategies that accounted for seasonal fluctuations in workload.
  • Ensured timely completion of projects by coordinating and supervising daily tasks for the yard team.
  • Involved in hiring process and trained newly hired yard personnel on processes and procedures to successfully perform job responsibilities.
  • Facilitated communication between departments to ensure seamless workflow for all parties involved.
  • Managed budgetary responsibilities, maintaining accurate records of expenses and identifying cost-saving opportunities.
  • Inspected loading operations for outgoing delivery to comply with shipping specifications, load limits and safety regulations.
  • Worked closely with personnel, customers, and contractors to resolve problems.

Education

GED -

Greenwich High School
Greenwich, CT

Skills

  • Customer service
  • Staff training and development
  • Task delegation
  • Goal setting
  • Relationship building
  • Coaching and mentoring
  • Recruiting and interviewing
  • Teamwork and collaboration
  • Positive attitude

Affiliations

  • HBRA of Fairfield County

Timeline

IDC Manager Window & Door Division

Interstate Lumber
07.2022 - Current

Architectural Window & Door Sales Associate

Interstate Lumber
11.2016 - 07.2022

Contractor Sales Associate

Rings End
08.2014 - 11.2016

Assistant Yard Foreman

Rings End
03.2013 - 08.2014

GED -

Greenwich High School

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Frank Bowron