Frank Boyd
Whitmore Lake,MI
Summary
Dynamic individual with hands-on experience in Incident and Access Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
22
22
years of professional experience
Work History
Cybersecurity Analyst
Capgemini America
01.2023 - 12.2024
- Resolved security audits to identify vulnerabilities and reduce repetition of items discovered. Some items required immediate resolution due to prevention of fines for non-resolved items. Items were handled by multiple analysts but due to time constraints, would handle most of audit (over 300 users) within a several day span to complete.
- Analyzed security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes. This included resolving over 900 account in a 30 day period.
- Reduced risk of cyber attacks by conducting regular vulnerability assessments and penetration testing.
- Performed regular reviews of user access rights, minimizing the risk posed by insider threats or compromised accounts. Requested to go over account to insure all access had been removed as required. As project was in gaming industry, important to remove access within set time period or client would face heavy fines from regulators.
- Played key role in regulatory compliance projects, ensuring adherence to industry standards and legal requirements related to cybersecurity.
Cybersecurity Analyst
Capgemini
07.2021 - 01.2023
- Company Overview: Capgemini is a contracting company and currently assigned to Auto Club Group project
- I am working in same position as prior position and am perform the same tasks and have same responsibilities
- Additionally, am considered a Senior Team Member and handle more advances activities and assist other team member in their activities and training them to handle day-to-day incidents and request
- Capgemini is a contracting company and currently assigned to Auto Club Group project
IT Security Analyst II
Auto Club Group
11.2002 - 07.2021
- Extensive experience with Active Directory in regards to applying permissions
- Extensive experience in utilizing Microsoft Suite of products
- Experience with RSA and DUO two-factor authentication products
- Experience with Industry specific applications such as (RightFax, Point of Service, Point of Contact)
- Experience with voltage encryption and use of PowerShell product to grant user access to be able to send encrypted messages
- Project Lead for us of specific hardware for use with industry specific applications
- Worked project for migration of individual sites to new environment
- Created documentation for processes that department utilized and for use in training new employees
- Resolved issues with users unable to access applications and network
- Created network accounts, accounts for specific applications that we supported
- Attended change control meeting as required
- Performed duties in regard to pending change control items
- Applied network permissions as required on time sensitive issues
- Handled on-call activities as required
- Handled L1-L3 issues for that required department support
- Handled incidents to grant and modify permissions to network resources, application, and other resources to allow users specific access to perform job functions
- Evaluated permission that user was requesting to allow required access to perform job functions
- Removed access when was not necessary to perform current job functions
- Created Mainframe access and evaluated issues that users were having regarding functionality and worked with other groups to resolve issues
- Worked with other team members and groups to resolve issues that we were notified of via phone, email, service now request
- Triaged request to determine process to resolve issues and determine if incident/request was sent to our group correctly and then to route to proper groups for resolution if not to be handled by out group
- Trained user(s) on proper use of application as required and training of new team members
- Creation and updating of documentation for current processes that we utilized
- Participated in Audit activities when required too
- Also, conducted audit within department to check if processes were being followed in regards to application access
- Investigated unusual activity on network or in association with network accounts to preserve company assets from loss or malicious activities
Education
Skills
- Risk assessment
- Incident response
- Network security
- Attention to detail
- Phishing detection
- Incident response management
- Identity management
- Compliance monitoring
Affiliations
- Air Force Auxiliary
Timeline
Cybersecurity Analyst
Capgemini America
01.2023 - 12.2024
Cybersecurity Analyst
Capgemini
07.2021 - 01.2023
IT Security Analyst II
Auto Club Group
11.2002 - 07.2021
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